E-COMMERCE​/CLERK

Join to apply for the e‑COMMERCE/CLERK role at Kroger.

Select and gather products for customers’ online orders efficiently with attention to freshness and quality. Assemble online orders, process coupons and payment, and deliver orders to customers when they arrive for pick up. Provide a positive customer service experience that encourages repeat online shopping. Demonstrate Kroger’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones
• Initiate and complete selection process for customers’ online orders
• Read and follow directions given in the note section
• Ensure quality and freshness of all items chosen
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Retrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers’ cars
• Process the orders through the point of sale (POS) system
• Follow policies and procedures to determine appropriate substitutions in the event of an out‑of‑stock
• Scan and bag orders on the go while following all bagging standards
• Communicate any substitutions or exceptions to customer’s order at pick‑up
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e‑Commerce supervisor
• Inspect equipment and notify store e‑Commerce supervisor or other management of items in need of repair
• Perform required opening and closing procedures
• Learn and adapt to new and improved processes
• Assist in training new e‑Commerce team members
• Meet/exceed productivity standards
• Work cooperatively in a high‑paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner
• Act with honesty and integrity regarding customer and business information
• Seek assistance when necessary to resolve customer and business issues
• Provide support to minors, individuals with special needs, and/or older adults
• Perform essential job functions with or without reasonable accommodation

MINIMUM

• Ability to work without supervision
• Ability to read shelf tags
• Excellent oral/written communication skills
• Basic math skills (counting, addition, subtraction)

DESIRED

• Experience in a production or warehouse environment, stocking shelves, or as a cashier

From one tiny Cincinnati grocery store more than a century ago, Kroger has grown into the nation’s largest grocer with nearly 2,800 stores in 35 states. We pride ourselves on bringing diverse teams with a passion for food and people together under one common purpose:
To Feed the Human Spirit.

We work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all. Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by offering the value and care you need to grow.

If you’re caring, purpose‑driven, and hungry to learn, your potential is unlimited.

Whether you’re seeking a part‑time position or a new career path, we’ve got a fresh opportunity. Apply today to become part of our Kroger family!

• Wide range of healthcare coverage, including medical, dental, vision, and prescription coverage through company plans or collective bargaining agreement plans
• Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service
• Emotional and financial support with free counseling through our Employee Assistance Program and confidential financial tools and coaching with Goldman Sachs Ayco
• Associate discounts on purchases, including food, travel, technology, and more
• Up to $21,000 in tuition reimbursement over your career through our Continuing Education program
• Vast potential for growth through industry‑leading training programs and diverse career pathways

For more information about benefits and eligibility, please visit our Benefits Page!

Entry level

Part‑time

Other

Retail

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