Assistant Store Manager

Join to apply for the Assistant Store Manager F/T role at Goodwill of Southern New England

This position pays: $20.50/Hour

Hourly Pay Range: $19.56 - $25.33

Hourly Pay Range: $19.56 - $25.33

• Tuition and gym reimbursement
• Emergency assistance funds
• Paid time off
• And more depending on position!

Under general supervision of the Store or Outlet Manager, the Assistant Store Manager is responsible for assisting in the overall store operations including collections, processing, sales, financial performance, loss control activities and personnel management, referring only unusual situations and conditions to the supervisor. May supervise work for store associates and shift supervisors present during each scheduled shift, as assigned by Store Manager or in the absence of Store Manager.

May be required to lay out and supervise work for community service workers and supported employment work crews.

Will typically be required to work regular weekend (i.e. Saturday, Sunday), evening and holiday hours customary to the retail trade.

• Oversee the proper handling and processing of incoming and outgoing materials: on-site donations; merchandise received from donation centers and/or other stores; processed goods; salvage goods; and waste.
• Maximize used goods processing through the proper application of Goodwill techniques, including sorting, preparing and pricing items for sale. Meet or exceed production goals on a consistent basis.
• Maximize sales performance through proper rotation, pricing, display, signage, promotions and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis.
• Ensure that quality customer service is provided by self and employees in a timely and courteous manner to all shoppers, donors and other employees. Be available for telephone customer relations activities.
• Ensure the proper management of supported employment work crews and community service workers assigned to the store.
• Maintain sales floor appearance, cleanliness and shopping environment including, but not limited to, floor care, fitting rooms, cash register and customer service areas, aisles, trash receptacles, lights, restrooms, glass showcases, window ledges and doors and maintain an odor free environment.
• Ensure that doors, cash registers and restrooms are kept in proper working order.
• Maintain appearance of building exterior and parking lot, including but not limited to, windows, doors, sidewalks, parking lot lights, dumpster area, landscape, stray shopping carts, store entry and signage.
• Maintain processing area appearance, housekeeping and work environment.
• Maintain all equipment in proper working order.
• Periodically inventory selected areas.

• Effectively and efficiently assist the Store Manager in managing the store budget including payroll, achieving processing goals, generating revenue and controlling expenses.
• Ensure proper cash management including enforcement of cash register procedures and submission of required reports.
• Check daily cash report and receipts. Ensure daily pick-ups and deposits at designated bank.

• Ensure store and surrounding premises are kept clean and free of safety hazards and that safety, health and emergency procedures are understood and followed by all store employees.
• Ensure that designated staging area is utilized for "Z" racks that are filled with merchandise to be hung on the sales floor. Keep all aisles, corridors and production areas free of clutter and unobstructed to provide building occupants with a clear path to exit building in an emergency situation. Instruct staff to keep the sales floor free of hangers and other trip hazards.
  
  Secure sharp objects such as knives in a secured area for display. Ensure that breakable objects are handled carefully and properly displayed.
• Ensure that an adequate supply of protective gloves are available for employees to use when sorting donations and handling potentially hazardous materials.
• Ensure that ice melt is spread on all sidewalks and pathways used by customers and staff when weather conditions create potentially slippery conditions prior to the store opening and throughout the business day, as necessary.
• Prepare and submit work orders, as necessary, to Director, Warehouse Operations & Logistics, who will approve and assign tasks for maintenance personnel to complete, particularly to address immediate safety concerns.
• Ensure that all suspicions or allegations of fraud are reported and investigated accurately and in a timely manner.
• Ensure that the store is opened/closed daily, as per scheduled hours.
• Ensure proper operation of security and safety systems, including but not limited to, proper maintenance and use of door locks, alarms, safe, fire extinguishers and office door; bank deposits made on a nightly basis; thorough and timely completion of incident reports/1st Report of Injury; adherence to all cash management…