National Training Manager​/Client Support Center - Southlake, TX

Position: National Training Manager / Client Support Center - Southlake, TX 76092

National Training Manager / Client Support Center - Southlake, TX 76092

Remote National Training Manager, based at the Client Support Center in Southlake, TX 76092. Regular full‑time position.

Overview

Lead the design, development, and delivery of engaging training programs. The role requires expertise in instructional design, graphic and video production, and gamification to maximize learner impact. A key focus is advancing training across the organization, fostering continuous improvement, and ensuring high learner engagement. Leadership responsibilities include achieving organizational training objectives. Up to 25% travel is required.

What’s in it for you?

• Competitive annual salary, paid weekly
• Quarterly bonus incentive eligibility
• Mobile phone reimbursement
• Work remotely and travel as needed
• Health, dental, and vision benefits
• 401(k) program with matching
• Paid Time Off
• Paid Holidays
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program
• Employee special pricing for multiple clients

Leadership

• Workforce Planning:
  Analyze training demands to forecast needs and determine optimal staffing levels.
• Recruitment & Hiring:
  Develop job descriptions, conduct interviews, and streamline onboarding for new trainers and support staff.
• Team Structure & Organization:
  Define a clear organizational structure, roles, and reporting lines for the national training team.

Instructional Design

• Develop and implement effective training programs using best practices in instructional design.
• Conduct needs assessments and collaborate with subject matter experts to align training content with business objectives.
• Utilize e-learning, instructor‑led training, blended learning, and microlearning methodologies.

Content Creation

• Design engaging training materials using graphic design software such as Adobe Creative Suite.
• Produce high‑quality video content, including scripting, shooting, and editing.
• Incorporate multimedia elements (animations, infographics, interactive content) to enhance learning.

Gamification And Innovation

• Integrate gamification strategies to increase engagement and retention.
• Stay updated on learning technology trends and recommend new approaches to improve effectiveness.

Training Delivery And Facilitation

• Facilitate training sessions, both in‑person and virtually, ensuring effective delivery and participant engagement.
• Evaluate training impact through feedback, assessments, and performance metrics, and adjust programs as necessary.

Project Management

• Manage multiple training projects, ensuring timely, on‑scope, and on‑budget delivery.
• Collaborate with departments to identify needs and customize programs for specific requirements.

Travel

• Travel up to 25% of the time to deliver training, attend conferences, and support initiatives.

What You Can Expect From 2020 Companies

We celebrate diversity and create an inclusive environment where differences are celebrated. We offer paid holidays, career pathing, personal development, and professional stretch assignments. We support all employees in achieving their authentic selves and in advancing their careers.

2020’s Commitment

We are committed to building a diverse and inclusive organization and are proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

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