Patient Access Specialist II

Location: Southlake Multi-specialty and Urgent Care Clinic

Department: Southlake Facility

Shift: Varying Shifts (United States of America)

Standard Weekly

Hours:

32

Registration is a twenty-four (24) hour seven (7) day a week operation functioning as the nucleus of accurate patient information, with direct public interface and timely service. The Patient Access Specialist must be detail oriented, personable, calm, flexible, honest, and capable of handling difficult situations with tact and diplomacy. The incumbent will assist in providing access to services at the hospital and/or clinic, and will be responsible for the registration information for the patient visit, obtaining patient demographic and third‑party information with a high degree of accuracy.

Timely completion, preparation, and deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration are also required. The incumbent must maintain knowledge of JCAHO, Patient Rights and Responsibilities, HIPAA, HMOs, PPOs, Commercial Payors, and departmental/System policies and procedures, and perform front office intake functions. This position does not provide patient care but may be performed in a patient care area.

• High School diploma or equivalent required.
• Ability to type, spell, write or print legibly with general knowledge of personal computers required.
• Strong interpersonal communication, documentation and customer service skills required.
• 1-2 years of Hospital admissions or equivalent experience required.
• Other hospital or physician office or equivalent experience required.
• Medical terminology preferred.
• Knowledge of health care insurance and managed care preferred.

• CPR- required within 30 days of hire.

• Thursday, Saturday: 9:30am to 10:00pm
• Sunday: 11:am to 7:00pm

Cook Children's Medical Center is the cornerstone of Cook Children's, offering advanced technologies, research and treatments, surgery, rehabilitation and ancillary services all designed to meet children's needs.

Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer.