Convention Service Manager

Job Details

Job Location: 619 - Southlake Hilton - Southlake, TX 76092

Position Type: Full Time

Salary Range: $70,000.00 - $70,000.00 Salary/year

Solicit, book, plan and coordinate meetings/functions while maximizing the banquet space to meet/exceed sales goals. Utilize prospecting skills and strong business sense to consistently exceed catering revenue goals. Report all Catering activities to the Director of Catering Sales or Director of Sales & Marketing. Support all Corporate and hotel initiatives as needed.

Seeking a polished, detail‑driven Convention Services Manager to join our Connie Award winning team at Hilton Dallas/Southlake Town Square. In this role, you’ll bring memorable meetings and events to life at our upscale, high‑energy property located in the heart of Southlake Town Square.

• Serve as the primary contact for group clients—from contract turnover to final billing
• Plan and execute meetings, banquets, and events with precision and Hilton‑level hospitality
• Create event resumes, BEOs, diagrams, and detailed schedules
• Partner with Sales, Banquets, Culinary, Front Office, Engineering and Housekeeping to ensure seamless delivery
• Support events on‑site with a warm, professional, solutions‑focused presence
• Manage room block performance and ensure accurate forecasting and billing

• 2–4 years of hotel events, catering, or convention services experience (Hilton preferred but not required)
• Strong communication and organizational skills
• Ability to juggle multiple programs in a fast‑paced environment
• Knowledge of Delphi is a plus
• Flexible schedule availability

Guest‑focused communicators, organized multitaskers, calm problem‑solvers, and hospitality team players who love creating exceptional event experiences.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

About Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well‑defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

KNOWLEDGE, SKILLS & ABILITIES

• 2 or more years of hotel catering experience or similar industry
• Proven track record of a consistent ability to provide quality service
• Previous leadership experience preferred

• Strong verbal and written English communication skills
• Knowledge of the Hotel, Westmont and brand policies and procedures
• Knowledge of the catering, food & beverage with banquet knowledge
• Skills needed to manage the people and variables encountered in the development and implementation of major functions
• Computer literate in MS Word, Excel, and Power Point
• Computer literate with Delphi preferred or other system used in hotel
• Strong communication skills (verbal, listening, writing)
• Strong problem‑solving skills
• Strong customer and associate relations skills
• Strong presentation and platform skills
• Strong organizational skills
• Strong “closing skills”
• Strong ‘persuasion” skills
• Ability to use standard software applications and hotel system
• Effective decision‑making skills
• Effective influence skills

Frequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing and pulling of objects weighing up to ten (10) pounds.

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

EEO:
Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Source:
Driftwood Hospitality