Lead Operations & Tech Support

Responsibilities

• Responsible for providing specialized technical and product support for company hosted solutions, this includes troubleshooting and debugging complex software solutions.
• Improve and maintain installation and configuration procedures.
• Contribute to and maintain system standards.
• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.

Qualifications, Experience, Knowledge and

Skills:

• Bachelor (4-year) degree, with a technical major, such as engineering or computer science.
• Experience with Linux.
• Experience with Bash/Python.
• Experience with problem tracking tools (e.g. Clear Quest, Bugzilla, JIRA);
• Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflictive situations.
• Ability to quickly learn new technologies and keep abreast of the latest technological advances.
• Experience with JMS (WebSphere
  
  MQ or Active
  
  MQ) is a plus.
• Experience with Operating system-level virtualization (Docker) is a plus.
• Knowledge in area of IT services best practices (ITIL) will be a plus;
• Service Now knowledge is a plus.

All your information will be kept confidential according to EEO guidelines.