Lead Operations & Tech Support

- Responsible for providing specialized technical and product support for company hosted solutions, this includes troubleshooting and debugging complex software solutions.

- Improve and maintain installation and configuration procedures.

- Contribute to and maintain system standards.

- Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.

- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.

Qualifications, Experience, Knowledge and

Skills:

• - Bachelor (4-year) degree, with a technical major, such as engineering or computer science.
• - Experience with Linux.
• - Experience with Bash/Python.
• - Experience with problem tracking tools (e.g. Clear Quest, Bugzilla, JIRA);
• - Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflictive situations.
• - Ability to quickly learn new technologies and keep abreast of the latest technological advances.
• - Experience with JMS (WebSphereMQ or ActiveMQ) is a plus.
• - Experience with Operating system-level virtualization (Docker) is a plus.
• - Knowledge in area of IT services best practices (ITIL) will be a plus;
• - Service Now knowledge is a plus.

All your information will be kept confidential according to EEO guidelines.

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