Field Service Contractor

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binx health is a healthcare technology and diagnostics company focused on expanding access to care. The binx io is the world’s first FDA‑cleared, CLIA‑Waived, point-of-care platform for chlamydia and gonorrhoea testing in both males and females. Our rapid, molecular platform brings rapid, accurate and convenient infectious disease testing to clinical settings nationwide. binx everywhere is our technology platform that provides the necessary tools to connect your community with convenient diagnostic testing programs through self‑collected samples, high quality laboratory partnerships, and a full continuum of clinical care where and when it’s convenient for them.

Our solutions have the ability to broaden access to care for millions and put proprietary testing solutions in the hands of clinicians everywhere. We work with universities, hospitals, clinics, public health departments, k‑12 schools, employers and other organizations to provide patient‑centric solutions for their communities.

binx health is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and fair, equitable compensation regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The Field Service Contractor is responsible for testing, servicing, and maintaining binx io instruments across customer sites. Reporting to the Service Manager, this role will work closely with internal teams and clients to ensure instruments are operating at peak performance, support RMAs, and provide onsite support to minimize downtime. The candidate must be comfortable with travel, hands‑on troubleshooting, and managing multiple service tasks in a fast‑paced, rapidly evolving environment.

Must be located in the Dallas, TX area.

• Test and verify binx io instruments to ensure proper functionality.
• Run functional checks, diagnose mechanical/electrical issues, and uphold quality standards.
• Document test results and updates in Salesforce.
• Receive, inspect, and process incoming RMA instruments.
• Perform triage to determine root cause and refurbish instruments per SOP.
• Prepare units for redeployment back into inventory.
• Travel to customer clinics as needed to install, service, or troubleshoot instruments.
• Provide professional onsite support to ensure minimal downtime and maintain client satisfaction.
• Maintain a clean, organized workbench and service area.
• Support inventory management and ensure proper tracking of instruments and parts.

• Associate degree or technical certification in electronics, biomedical engineering, or related field preferred.
• 2+ years of experience in field service, technical support, or laboratory instrumentation preferred.
• Strong mechanical and electrical troubleshooting skills.
• Proficiency with Salesforce or similar CRM systems for documentation.
• Ability to travel to client sites as needed.
• Excellent communication and interpersonal skills; able to provide clear instructions and updates to both technical and non‑technical stakeholders.
• Highly organized, detail‑oriented, and able to manage multiple priorities in a fast‑paced environment.
• Positive, solution‑focused attitude with a commitment to customer satisfaction.

• Entry level

• Contract

• Engineering and Information Technology

• Medical Equipment Manufacturing