Inside Sales Specialist

Job Summary

As an Inside Sales Specialist, you will maximize sales opportunities by effectively handling both inbound and outbound sales calls to acquire new customers and upsell additional products and services to existing customers. This role is pivotal in driving revenue growth and enhancing customer satisfaction through proactive communication and in-depth product knowledge.

The role will be based out of Southlake, TX.

• Customer
  
  Experience:
  
  Actively support efforts to enhance the customer experience, ensuring a professional and courteous interaction during all sales transactions, both inbound and outbound.
• Sales Goals:
  Consistently achieve or exceed weekly and monthly sales targets by employing effective telephone-based selling techniques for both incoming and outgoing calls.
• Call Management:
  Promptly and efficiently respond to inbound sales calls and initiate outbound calls, adhering to call handling metrics, including productive time, schedule adherence, handle time, and after-call work.
• Product and Service Sales:
  Effectively sell Fiber First products and services to prospective customers and maximize revenue from existing customers through upselling and cross-selling opportunities.
• Order Processing:
  Learn and master the order processing billing system for sales order entry, inquiries, and related functions.
• Product Knowledge:
  Develop a thorough understanding of all Fiber First products and services to effectively explain them to customers during both inbound and outbound interactions.
• Competitor Awareness:
  Maintain knowledge of competitors’ pricing, packaging, and products to provide side‑by‑side comparisons to customers.
• Marketing Promotions:
  Communicate and promote current marketing campaigns and promotions to customers during calls.
• Issue Resolution:
  Collaborate with other departments as needed to resolve customer issues and ensure customer satisfaction.
• Additional Duties:
  Perform other duties as required by the supervisor.

• High school diploma or equivalent required
• Minimum of 2 years of experience in sales within call center

• Clear and professional communication skills with customers and colleagues.
• Demonstrated ability to apply sales techniques and achieve sales goals.
• Basic computer and consumer electronics skills.
• Proficiency in using personal computers and software applications, including billing systems.
• Strong verbal and written communication skills.
• Effective organizational and prioritization skills.
• Ability to exercise judgment and initiative in performing job duties.
• Working knowledge of Fiber communication products, including video (TV), internet, and voice (telephone).
• Flexibility to work variable hours, including weekends, holidays, and split days off.

In a typical workday, the employee will be required to:

• Sit:
  Continuously
• Stand:
  Occasionally
• Walk:
  Occasionally
• Keyboarding:
  Continuously
• Fine manipulation:
  Continuously
• Lift:
  Occasionally
• Carry:
  Occasionally
• Travel:
  No travel required

• Medical and Dental Plan
• Vision Plan
• PTO
• 401(K) with company match
• Collegial environment of talented professionals
• Growing and well‑funded company

Fiber First, a leading fiber internet service provider, is driving the digital revolution with hyper‑local connectivity solutions. Headquartered in Texas, it has rapidly expanded its 100% fiber‑optic networks to multiple states, bringing next‑generation multi‑gigabit internet connections. Beyond delivering unparalleled speed and reliability to homes and businesses, they are committed to actively supporting the communities they serve. Fiber First’s locally based support teams prioritize community engagement by participating in local events, partnering with community organizations, and fostering meaningful relationships with residents and businesses alike.

Fiber First is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Fiber First does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.