Retirement Assistant

Position: Retirement Living Assistant
Job Title: Retirement Living AssistantContract Type: PermanentSalary: £25,673.65 per annumWorking Hours: Full time 37.5 hours per weekWorking Pattern: Monday to Friday excluding bank holidaysLocation: Southport - West Park, Westholme Court and Link and Leyland RoadIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.Please

note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsor ships whether on behalf of existing colleagues or candidates.The difference you will make as a Retirement Living AssistantActing as an initial point of contact both on the phone and in the reception area, you will always ensure a professional and supportive approach is maintained, whilst working as part of a team to provide 'best practice'.

You will assist in the day-to-day delivery of a comprehensive housing management service for Retirement Living, including working with tenancy agreements, ensuring all records and files are maintained and held securely to maintain confidentiality.About youWe are looking for someone with:
• Experience of working in a customer focussed environment
• Strong communication skills
• Previous experience of working with vulnerable and/or older people
• Excellent computer skills including proficiency in Microsoft OfficeWhy Riverside?At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.

Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:
• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard.

Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be consideredRole Profile
• Act as an initial point of reference on the phone or in a reception area as required
• Assist in the provision of comprehensive housing management including working with tenancy agreements
• Carry out day to day office administration functions to ensure that all records and files are maintained and held securely, and that the confidentiality of information is upheld
• Report repairs and maintenance needs on behalf of the customer following agreed procedures
• Assist in the monitoring and delivery of service contracts at the scheme including lifts, heating, fire equipment, gardening etc
• Work in line with, monitor and report any discrepancies in health and safety standards within schemes
• To ensure that the companies Health and Safety policy is fully implemented at the scheme, ensuring customers are aware of the provision of security at the scheme at all times
• Promote and encourage a high level of customer involvement, consultation and communication
• To monitor standards of maintenance and cleanliness by…