Phone Shop Manager Extra

Phone Shop Manager – Southport Extra

Role at Tesco

You will lead and motivate your team to communicate with our customers, offering expert sales advice and support to ensure we provide the best deal that meets their requirements, delivers unbeatable value, and earns their lifetime loyalty.

Availability:

Sun: 10:00 – 16:00
Mon–Fri: 09:00 – 19:00
Sat: 09:00 – 19:00

Must provide bank account details before agreed start date.

• Listen to customers and act on feedback in a timely manner, following up on all complaints and ensuring team clarity on improving the shopping experience.
• Deliver a great shopping trip for customers every day, ensuring the team works effectively as per the Tesco operating model.
• Engage the team to deliver the best availability for customers throughout the day, working with the Stock and Admin manager to ensure weekly RFID counts are completed.
• Encourage passion for our products and maintain correct handling and storage routines.
• Create a positive first impression in your area, coaching the team to maintain shelf standards efficiently.
• Lead the service culture in your department, role‑modeling friendly service behaviours and enthusiasm for customer satisfaction.
• Actively control costs, deliver budgets, minimise waste and complete waste routines accurately.
• Work with the business to grow sales, ensuring the successful implementation of scheduled range and merchandising activities.
• Engage the team to bring benefits to the local community, encouraging participation in local community strategies.

• Ensure the team is trained and confident to approach customers and provide unbeatable value by selling the right products at the right price.
• Work shoulder to shoulder with team, Area Manager and management team to coach on what good looks like for the Phone Shop.
• Celebrate success with the team, be a caring manager and treat everyone with respect, helping the team make a difference for customers and staff.

• Interacting with People
  • Establishing relationships and maintaining contacts with people from a wide variety of backgrounds.
• Customer Focus
  • Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.
• Decision Making
  • Making decisions at the appropriate time, considering needs, priorities, constraints and available information.
• Teamwork
  • Working cooperatively with others to achieve a common goal.

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
• Request flexible working from day one.
• 10% off and 15% at pay‑day weekends – save up to £2,000 per year with your Colleague Clubcard.
• Access to free wellbeing services.
• Exclusive colleague deals on handsets and sims.
• Life cover of five times your pay and a pension with matching contributions up to 7.5%.
• Benefits to suit you: discounts, shares, cycle‑to‑work schemes, etc.
• Uniform provided and supporting policies for all life moments.
• Access to colleague networks and resources.

Our vision at Tesco is to become every customer's favourite way to shop, whether at home or on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. We aim to act as a responsible and sustainable business for all stakeholders.

Diversity, equity and inclusion (DE&I) means everyone is represented and can be themselves  welcome flexible working discussions throughout the application process.

We are proud to be a Disability Confident Leader and provide an inclusive recruitment process. For accessibility support, .

Only individuals who have passed the school leaver’s age may be recruited. Candidates must be over 18 if the role requires working before 6:15 am or after 9:45 pm, or in areas such as warehouse, counter, bakery, etc.

Roles may close earlier than advertised due to high volume of applicants. Feedback is only provided to interviewees.

For more information, visit .

• Mid-Senior level

• Full-time

• Sales and Business Development

• Retail