Planning Coordinator

Job Title

Planning Coordinator

Ripponden (Hybrid – 3 days in the office)

Up to £27,000 depending on experience (permanent/full‑time)

We are looking for a customer‑focused individual to join our Planning Team. Planners ensure all customer appointments are attended as requested, plan engineering shifts strategically, and collaborate regularly with service delivery teams and the field to ensure work is completed and invoiced on time. This role also manages catering work with our catering subcontractors.

• Prioritise workload based on contract, geographical location and skill
• Review capacity daily to keep engineers and contractors productive and prevent appointment disruptions
• Make high‑volume outbound calls to customers to schedule service
• Manage the daily compliance order book to meet the compliance financial budget weekly
• Maintain contractual service levels and comply with SLAs while ensuring customer safety
• Communicate with Dispatcher, Planning TL, Expert and ROMs to keep planning effective
• Provide customers with timely, professional solutions to requests
• Build and maintain good working relationships with internal and external customers and colleagues
• Maintain high standards of housekeeping and timekeeping

• Essential: Confident communicator
• Essential: Strong organisational skills
• Essential: Self‑motivated with high attention to detail
• Essential: National geographic knowledge
• Essential: Experience in a planning or similar role
• Essential: Experience in a customer‑facing position
• Essential: Experience working in a commercially driven environment
• Essential: Ability to work successfully in a target‑based environment
• Essential: Ability to make decisive decisions in a timely manner
• Essential: Team player with a can‑do attitude
• Essential: Understanding of workload requirements based on job volume
• Desirable: Attributes that can be trained or developed.