Customer Relations Manager

Customer Relationship Manager (CRM Manager)

Our client is looking for a proactive and customer-focused Customer Relationship Manager to join the Care and Resolution team. In this role, you'll act as the main point of contact for customers, taking ownership of complex or high-impact issues and ensuring a smooth, professional experience from start to finish.

You’ll play a key role in strengthening relationships, improving customer experience, and supporting retention and renewal across the business.

• Act as the main contact for customers, managing complex issues from start to finish
• Coordinate with different teams to resolve customer problems efficiently
• Keep customers updated and build strong, trusting relationships
• Identify root causes of issues and help improve processes to prevent repeats
• Support customer retention and renewal by understanding needs and risks
• Ensure accurate records and high standards of communication

• Experience in customer relationship, account management, or support roles
• Strong communication skills, both written and verbal
• Ability to manage complex situations and make sound decisions
• Good organisation and attention to detail
• Able to work across teams and influence others
• Familiarity with CRM systems and problem-solving approaches

This role offers an excellent opportunity for someone looking to step into a position where they can take the next step in a leadership role, develop, and make a meaningful impact on both customer experience and business outcomes within a collaborative, customer-focused environment.

The position is Monday to Friday, 8:30am - 5:00pm, offering great hybrid flexibility, with a salary of up to 32,000.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.