Customer Helpdesk Lead & Escalations Expert
Job in
Ripponden, Sowerby Bridge, West Yorkshire, HX6, England, UK
Listed on 2026-07-18
Listing for:
JLA Limited
Full Time
position Listed on 2026-07-18
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
JLA Limited in Ripponden is seeking a Customer Help Desk Advisor to handle customer queries, provide empathetic resolutions and support with technical issues. The role requires strong customer service and collaborative problem solving in a fast-paced environment.
You will deputise for the Team Leader, assist with reporting, quality monitoring and coaching, and help the team achieve KPIs while maintaining high customer satisfaction.
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