Financial Queries Coordinator; Secondment​/FTC x4

Location:

Hybrid / 3 days in the office (Ripponden). Salary £27,000. Vacancy Type:
Temporary Contract.

Financial Query Coordinator

Customer Service Management

Ripponden Office/Hybrid

Financial Queries Team Leader

None

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end‑to‑end, on‑premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world‑class Sales & Marketing engine, owns and maintains all assets, and has an efficient on‑site operations team working daily with customers.

When you join the JLA family, you’ll also gain access to an extensive benefits package. We care about our people and take your well‑being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges.

We also offer up to 8 counselling sessions, which can be in‑person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, but we offer a range of added benefits such as free office parking, eye care vouchers, a cycle‑to‑work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work‑life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We’re dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

We are looking for a proactive problem‑solver and fixer to take ownership of financial queries and drive them through to clear, fair, and timely resolution. This role is centred on resolving customer and internal financial queries across all types of charges and invoices, ensuring clarity, accuracy, and confidence in what is owed and why.

You will develop a strong understanding of the JLA organisation, its contracts, processes, and charging structures, and use this knowledge to confidently explain, investigate, and resolve queries. This includes constructively challenging internal processes or failures where needed, always with a focus on achieving the right outcome for both the customer and the business.

The role requires you to manage queries from initial receipt through to conclusion, coordinating with colleagues across multiple departments to gather information, reach decisions, and close issues effectively. By bringing queries to resolution, you will contribute to improved customer experience, reduced dispute volumes, and stronger cash outcomes.

We are looking for a professional, enthusiastic individual with a calm, analytical approach and the confidence to take ownership and see issues through. Experience in customer service, financial query handling, credit control or dispute resolution would be advantageous.

• Take full ownership of financial queries from receipt through to resolution, ensuring issues are concluded clearly, accurately, and efficiently with minimal hand‑offs.
• Resolve invoice queries across all charge types, including investigation of contract terms, pricing, billing accuracy, service delivery, and system outputs, providing clear explanations and outcomes to customers and internal stakeholders.
• Manage and progress cases…