Credit Control Team Leader

Location:

Hybrid / 3 days in the office (Ripponden) Salary Up to £34,000 Depending on experience Vacancy Type Fixed Term/Full Time Job Description

Credit Control Team Leader

Finance / Credit Control

Manchester or Ripponden Office

Head of Credit Control

N/A

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on‑site operations team working daily with customers.

Lead the in‑house debt collection team to maximise cash recovery, reduce aged debt, and maintain positive customer relationships while ensuring compliance with company policies and relevant regulations.

• Lead, coach, and motivate the debt collection team.
• 3rd Party Debt collections & Solicitor Management.
• Monitor daily collection activity and team performance against KPIs.
• Allocate accounts and prioritise high‑risk or overdue debts.
• Handle complex, high‑value, or escalated collection cases.
• Develop collection strategies to improve recovery rates.
• Ensure compliance with applicable debt collection laws, regulations, and company procedures.
• Produce regular reports on collections, aged debt, and team performance.
• Liaise with Finance, Sales, Customer Service, and Legal teams to resolve disputes.
• Identify process improvements to increase efficiency and customer outcomes.
• Conduct performance reviews, training, and quality assurance.

• Cash collected versus target.
• Reduction in aged debt.
• Days Sales Outstanding (DSO).
• Promise‑to‑pay conversion rate.
• Team productivity.
• Compliance and complaint levels.

• Essential (attributes required for candidate to be considered)

(attributes can be trained or developed)

(what you know and what you can do)

• Previous experience in debt collection or credit control.
• Experience leading or supervising a collections team.
• Strong negotiation and conflict resolution skills.
• Excellent communication and customer service abilities.
• Analytical skills with experience using collection or CRM systems.
• Proficient in Microsoft Excel and reporting tools.
• Strong organisational and time management skills.
• Contract Handling.

(the way you think and act)

• Results‑driven and commercially aware.
• Professional and ethical.
• Resilient under pressure.
• Strong decision‑making and problem‑solving skills.
• Able to motivate and develop others.
• High attention to detail and accuracy.