Customer Support Agent

About the Role

Our client is seeking an energetic and reliable Customer Support Agent to join their team in Soweto. This role is essential for providing day-to-day assistance to our diverse customer base, resolving inquiries, and ensuring satisfaction with our services. You will be the first point of contact, embodying our company's commitment to excellent service. Join a dedicated team in Gauteng and contribute to building strong customer relationships within the local community.

• Respond promptly and courteously to customer inquiries via phone and email.
• Assist customers with product information, order status, and service-related questions.
• Resolve customer complaints and issues effectively and empathetically.
• Document customer interactions and outcomes accurately in the support system.
• Escalate complex issues to the appropriate department for resolution.
• Strive to meet and exceed customer service performance metrics.

• Previous experience in a customer service or support role is preferred.
• Strong communication and active listening skills.
• Ability to remain patient and professional, even in challenging situations.
• Basic computer proficiency and ability to navigate support software.
• Good organizational skills and attention to detail.
• High school diploma or equivalent.

• Competitive salary of R24,000 per annum.
• Comprehensive training on products and services.
• Supportive team environment focused on customer satisfaction.
• Opportunities for skill development within the customer service field.
• Regular performance reviews with potential for bonuses.