Customer Service Specialist

About the Role

Our client is looking for a dedicated and detail-oriented Customer Service Specialist to join their team in Soweto . You will be the primary contact for customers, providing essential support, resolving inquiries, and ensuring a positive brand experience. This role is fundamental to our client's commitment to customer satisfaction and retention. You will work within a supportive team environment focused on delivering excellent service from our Soweto location, contributing to the company's success through exceptional client interactions.

• Handle incoming customer calls, emails, and live chat inquiries promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues, escalating when necessary to ensure satisfaction.
• Process orders, forms, applications, and requests accurately.
• Maintain up-to-date customer records in the CRM system.

• Previous experience in a customer service role or similar field.
• Strong communication and active listening skills.
• Ability to empathize with customers and remain patient under pressure.
• Familiarity with CRM software and helpdesk ticketing systems.
• Commitment to delivering high-quality service from our Soweto office.

• Competitive monthly remuneration and potential for performance bonuses.
• Medical aid and retirement fund contributions.
• Opportunities for on-the-job training and skill enhancement.
• A positive and collaborative team atmosphere.
• Stable employment with a respected company in Soweto .