Customer Support Agent - Digital

Our client is looking for an engaged and tech-savvy Customer Support Agent - Digital to join their vibrant team in Soweto . This role focuses on providing exceptional support through digital channels, including email, chat, and social media. You will be instrumental in assisting customers with inquiries, troubleshooting issues, and ensuring a positive online experience. Working within a hybrid model, you will contribute to maintaining our client's strong online presence and customer loyalty.

This is a great opportunity for individuals passionate about digital communication and customer service to grow their careers within a supportive and forward-thinking organization located in the heart of Gauteng .

• Respond promptly and professionally to customer inquiries received via digital channels (email, chat, social media).
• Troubleshoot and resolve customer issues, providing clear and concise digital solutions.
• Document all customer interactions, inquiries, and resolutions accurately in the support system.
• Monitor social media channels for customer feedback and engagement opportunities.
• Escalate complex issues to appropriate departments or senior staff.
• Contribute to maintaining the company's brand voice and positive online reputation.

• Previous experience in a customer support role, preferably with digital channels.
• Excellent written communication skills and a strong command of English.
• Familiarity with social media platforms and online communication etiquette.
• Proficiency in using helpdesk software and CRM systems.
• Ability to multitask and manage multiple conversations simultaneously.
• A proactive and helpful attitude towards customer inquiries.

• Competitive annual salary.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for professional development and training in digital support tools.
• A collaborative and dynamic team environment.
• Hybrid working arrangement offering flexibility.