Telecommunications Support Engineer

Our client is seeking a dedicated and technically proficient Telecommunications Support Engineer to join their operational team. This role is based in
** Soweto, Gauteng, ZA**, and focuses on providing essential technical support for telecommunications systems and services. You will be responsible for diagnosing and resolving a wide range of technical issues, ensuring minimal disruption to our clients' operations. The ideal candidate has a strong understanding of telecommunications hardware and software, excellent troubleshooting skills, and a commitment to delivering outstanding customer service. This position requires a hands‑on approach and the ability to work effectively in a dynamic support environment within the
** Soweto
* * community. We are looking for individuals who are eager to learn, problem‑solve, and contribute to the reliability of our client's network infrastructure.

• Provide first and second-level technical support for telecommunications equipment and services.
• Diagnose and troubleshoot hardware and software issues related to voice, data, and video communication systems.
• Respond to support tickets and service requests in a timely and efficient manner.
• Escalate complex issues to senior engineers or specialized support teams as needed.
• Assist with the installation, configuration, and testing of telecommunications equipment.
• Maintain accurate records of support activities, resolutions, and system configurations.
• Educate users on the proper use of telecommunications systems and basic troubleshooting techniques.
• Identify recurring issues and contribute to knowledge base articles for common problems.
• Collaborate with other support teams to ensure a seamless customer experience.
• Stay updated on telecommunications technologies and support procedures.

• High school diploma or equivalent; technical diploma or relevant certification is a plus.
• 1-3 years of experience in a technical support role, preferably in telecommunications.
• Basic understanding of networking concepts (TCP/IP, LAN/WAN).
• Familiarity with telecommunications hardware (phones, routers, switches) and software.
• Strong problem‑solving and analytical skills.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Proficiency in using ticketing systems and remote support tools.
• Willingness to work flexible hours, including occasional evenings or weekends.
• Knowledge of VoIP systems is advantageous.

• Competitive hourly wage or salary.
• On‑the‑job training and skill development opportunities.
• Opportunity to work with diverse telecommunications technologies.
• Supportive team environment.
• Paid time off.
• Potential for advancement within the organization.