Local Floor Manager Fresh

It’s fun to work in a company where people truly BELIEVE in what they're doing! To effectively manage and lead the Fresh departments within the store, ensuring operational excellence, exceptional customer service, product availability, food safety, quality, merchandising and financial performance.

The Local Floor Manager – Fresh is accountable for driving Fresh department performance through effective people leadership, stock management, operational execution and adherence to Pick n Pay standards, policies and procedures.

• Grade 12 / Matric.
• Relevant retail, business management or operations qualification will be advantageous.
• Minimum 3–5 years' retail experience, preferably within a Fresh/FMCG environment.
• Previous supervisory or management experience within a supermarket or retail environment.
• Experience managing teams and delivering against operational and financial targets.
• Advantageous Experience Experience in Fresh departments such as:
  Produce Bakery Deli Butchery Seafood Prepared Foods Experience in a high-volume supermarket environment.
• Experience managing food safety and quality standards.
• Experience with stock management, shrinkage and waste reduction.

• 2.1 Fresh Department Operations Manage the day-to-day operations of the Fresh departments, ensuring smooth and efficient execution. Ensure departments are adequately staffed and operationally ready to serve customers. Drive high standards of product availability, freshness, quality and presentation. Ensure effective implementation of promotional activity, pricing and merchandising standards. Monitor sales, waste, markdowns, stock levels and other relevant Fresh KPIs. Identify opportunities to improve sales, profitability and operational efficiency.
  
  Ensure compliance with company policies, procedures and operating standards. Maintain a clean, safe and well‑organised working environment.
• 2.2 Customer Service Create a customer‑focused environment across all Fresh departments. Ensure customers receive friendly, efficient and knowledgeable service. Resolve customer queries and complaints promptly and professionally. Monitor customer feedback and implement corrective actions where required. Ensure Fresh departments consistently meet expected customer experience standards.
• 2.3 People Management & Leadership Lead, coach and develop Fresh department teams to achieve operational and commercial objectives. Ensure employees understand their roles, responsibilities and performance expectations. Conduct regular performance discussions and provide constructive feedback. Identify training and development needs and support employee growth. Manage attendance, productivity, discipline and employee relations in line with company policies. Build a positive, accountable and high‑performing team culture.
  
  Ensure effective succession planning and development of potential talent.
• 2.4 Stock & Inventory Management Ensure accurate stock management across Fresh departments. Monitor stock levels and ensure appropriate replenishment. Minimise waste, shrinkage, damages and stock losses. Ensure correct receiving, storage, handling and rotation of Fresh products. Drive adherence to FIFO/FEFO principles where applicable. Investigate stock variances and implement corrective actions. Ensure stock counts and inventory processes are completed accurately and on time.
• 2.5 Food Safety, Quality & Compliance Ensure compliance with all applicable food safety, hygiene and quality standards. Maintain high standards of cleanliness and hygiene within Fresh departments. Ensure correct product storage temperatures and handling procedures. Conduct and follow up on relevant food safety and quality checks. Ensure corrective actions from audits and…