Service Advisor

Job in Spalding, Lincolnshire, PE11, England, UK

Listing for: Ford & Slater Norwich

Full Time position
Listed on 2026-09-16

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management

Salary/Wage Range or Industry Benchmark: 30000 - 34000 GBP Yearly GBP 30000.00 34000.00 YEAR

Ford and Slater are one the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting vacancy for a Service Advisor at our fantastic Spalding dealership.

As a Service Advisor, we can offer you:

An hourly rate of £12.71
22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
Employee Of The Month Competition
Career progression opportunities
Employee Assistance Program
Pension
Cycle to work scheme
Free Parking

Who are we looking for as a Service Advisor:

You will be a customer focused individual with a passion for customer service.
Previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor (or similar role), would be a distinct advantage but not essential.
Knowledge of vehicle repair scheduling preferred but not essential.
PC Literate.
Full UK driving licence (preferred but not essential).

The Service Advisor role / responsibilities include (but not limited to):

Meeting and greeting clients in a friendly and professional manner. Managing service bookings on day-to-day basis, ensuring efficient workshop loading. Complete service estimates accurately, clearly, and quickly. Keep customers up to date with costs, progress and authorisations. Prepare job cards & raise invoices.

Working alternate weeks: 45 hours, Monday to Friday: 7am – 5pm / 8am – 6pm.1 in 4 Saturday morning’s.As

anequal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.

No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful.