Customer Operations Lead - Transform & Deliver
Listed on 2026-10-20
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Management
Operations Management, Change Management
Royal Mail is seeking a Lead Customer Operations Manager to lead a team of Customer Operations Managers and deliver on safety, performance, and service standards. You will manage resourcing, coaching, and cross-functional collaboration to drive results across a scorecard framework.
You will guide a historic transformation from letters to parcels, deploying innovative practices and data-driven ideas while maintaining a positive, inclusive leadership style.
We would love to welcome a new Customer Operations Lead - Transform & Deliver to our organisation in Spalding, England, United Kingdom.
The position is based in Spalding, England, United Kingdom.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 41.000 - 50.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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