Customer Experience Assistant - Orting

Pierce County Library System

Hiring Range: $25.10 - $29.11 per hour/ year;
Pay Grade Range: $25.10 - $34.75 per hour/year

Compensation

Pierce County Library System offers a compensation program which recognizes qualifications and experience relevant to each position. The starting pay is established typically within the hiring range below based upon the experience of the individual hired into the role. Our compensation package also includes annual increases for each additional year of experience and tenure in the role, up to the maximum (current year maximum outlined in pay grade range above).

Eligibility for overtime is exclusive to positions which are FLSA status non-exempt below.

FLSA Status: Non-exempt

Position Status: Regular

Location (s) :
Parkland Spanaway Region - Parkland Spanaway, Summit, Orting

Schedule:

Parkland Spanaway/Orting

Sunday

Monday

Tuesday

Thursday

Friday

Saturday

9:35am - 6:05pm

PKS

9:35am - 6:05pm

PKS

10:35am - 7:05pm

ORT

Off

Off

9:35am - 6:05pm

ORT

9:35am - 6:05pm

PKS

* Schedule is subject to change.

Union Status: Represented

Candidate Submission Timelines:

TRANSFER Candidates:
Internal PCLS transfer eligible candidates will be given first consideration for this position through the Transfer Closure date indicated below . Please review the Transfer Process per the Collective Bargaining Agreement .

EXTERNAL OR NON-Transfer INTERNAL Candidates:
To be considered for this position , please submit your resume and up to 4 additional attachments to display your knowledge, skills and abilities for consideration for this position no later than 5:00 p.m. on closing date indicated below.

Submissions after the Closure Date below will not be considered .

Transfer Closure Date:
Thursday , October 15, 2026 at 5:00pm

External or Non-Transfer Internal Candidates Closure Date:
Friday , October 23 , 2026 at 5:00pm

Veteran Status:
Applicants wishing to claim Veterans Preference should select the percentage that they qualify for, 5% or 10% during the application process . More information about V eteran’s P reference, such as the difference in percentage , can be found here and here . If you need more information please contact us at: HR

Position Summary

Provides high quality customer service for diverse customers of all ages at assigned library location(s). Assists customers in gaining access to a wide variety of services, including, but not limited to, library accounts, public technology assistance, and readers’ advisory services. This position supports the library in providing direct customer service to all library customers.

Essential Functions

Class specifications are intended to provide a descriptive list of the range of duties performed by employee in the class. Specifications are not intended to reflect all duties performed within the job.

• Delivers high-quality, customer-focused services to diverse customers of all ages.
• Works with customers in person, by telephone, and digitally.
• Communicates and applies the Library’s policies and procedures, addresses and assists in resolving customer concerns, incidents, and complaints.
• Performs routine circulation and customer account management duties (e.g. check in/out materials, shelving, process holds, library card registration, cash handling, and account inquiries).
• Provides basic reference and readers’ advisory assistance in person, online and other various formats.
• Provides hardware and software support for customer-accessed technologies, instructs and trouble-shoots customers’ access to databases and electronic collections.
• Provides assistance to customers to locate library materials in the building and online, promotes library services.
• Processes, sorts, and shelves library materials as necessary; maintains periodicals.
• Prepares and maintains displays; updates bulletin…