Director of Sales Operations

ON SITE in Spanish Fork, UT

Department: Business Development

Reports to: VP, Sales Operations

About Western Botanicals

Western Botanicals is a fast-growing dietary supplement and sports nutrition manufacturer located in Spanish Fork, UT. As we continue scaling toward becoming one of the industry’s leading contract manufacturers, we are seeking a Director of Sales Operations to strengthen our customer experience, accelerate sales execution, and streamline communication across departments. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced, cross-functional environment.

This role requires both strong internal leadership and an exceptional customer-facing presence to support our rapidly expanding customer base.

Position Overview

• Acts as a cross-functional coordinator for the Sales organization, ensuring customer requests and internal action items move smoothly through the appropriate departments.
• Oversees customer credit requests and product-related inquiries, coordinating with Customer Success, Quality, and Operations to ensure accurate review and resolution.
• Drives daily task completion and internal coordination to accelerate the pace of revenue‑producing activities for the Sales team.
• Owns a portfolio of customer accounts as a sales representative.
• Improves communication workflows, response times, and alignment across Sales, Customer Success, and Operations.

Essential Job Functions

• Responds to Sales‑requested tasks and internal escalations, ensuring prompt follow‑up with R&D, Operations, Supply Chain, Regulatory, and Quality.
• Manages (and mitigates) customer credits and issue resolution from initiation, including documentation, internal coordination, and customer communication.
• Provides day‑to‑day operational support for the Sales team, including gathering status updates, tracking deliverables, and driving completion of time‑sensitive items.
• Identifies and elevates process gaps that affect customer experience, accuracy, or turnaround times.
• Assists with the development of SOPs, internal workflows, and cross‑functional processes to support scale.
• Participates in internal or customer calls as requested by Sales or Sales Leadership.

Qualifications

• High degree of accountability, urgency, and follow‑up reliability.
• 4–7 years of experience in sales operations, account management, customer service, or project management within a manufacturing, CPG, nutraceutical, or related operational environment.
• Demonstrated ability to manage and resolve complex challenges involving operations, quality, timelines, or financial impacts.
• Strong organizational discipline with the ability to manage multiple concurrent requests under tight deadlines.
• Excellent written and verbal communication skills, with the ability to interface professionally with customers and internal stakeholders.
• Ability to understand manufacturing workflows, internal dependencies, and operational timelines.
• Experience working cross‑functionally in high‑volume environments requiring fast turnaround and consistent follow‑through.
• Culturally aligned, adaptable, and motivated to thrive in a fast‑paced, growth‑driven environment.

What We Offer

• Health, dental, and vision insurance
• Generous PTO and flexible work environment
• Opportunity to contribute to the growth of a fast‑moving, mission‑driven company

Note:

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.