Operations Program Lead

Cords Club is a go-to destination for stylish, hypoallergenic jewelry, designed for comfort and everyday wear. Known for our innovative flat back studs designs, our products are tarnish-proof, waterproof, and crafted from safe materials. You can wear them while swimming, sleeping, or working out. We are committed to creating designs that empower customers to feel confident and comfortable.

Location: In-person role:
Springville, Utah

Type: Full-Time

This role exists to keep day-to-day Operations running smoothly across teams and partners, creating space for Ops leadership to focus on growth, strategy, and what’s next. As Operations Program Lead, you’ll be a trusted partner within Operations. You’ll help coordinate work across fulfillment, customer service, supply chain, receiving, marketing, and product, stepping in as a calm, thoughtful problem-solver when things get messy.

You won’t be responsible for everything, but you will be in the middle of a lot of it. This is a great role for someone with DTC or ecommerce experience who enjoys variety, collaboration, and making things work better for everyone involved.

• Act as a first line of support for day-to-day operational questions and escalations, resolving issues independently when possible and escalating thoughtfully when needed.
• Coordinate across teams to ensure marketing promotions, launches, and initiatives are operationally feasible and well-planned.
• Enable fulfillment labor planning by maintaining planning tools and helping surface and coordinate responses to staffing risks, while ownership remains with the Fulfillment Lead.
• Serve as an Ops-side program manager for product launches, owning timelines, task coordination, and follow-through for operational readiness.
• Help ensure clear, positive, and timely communication within Operations and between Ops and other departments.
• Identify recurring operational issues and help systematize solutions over time.
• Coordinate operational workflows related to Amazon/FBA prep and shipments in partnership with Supply Chain and Marketplace teams.
• Provide day-to-day support and coordination for the Receiving function, helping close gaps where ownership is currently light.
• Participate in cross-functional meetings so Ops is represented, informed, and proactive.
• Reduce leadership bottlenecks by keeping work moving without constant oversight.

• 2–5 years of experience in DTC, ecommerce, or a similar operational environment.
• Experience working on a small or scaling team, wearing multiple hats.
• Has seen at least one high-growth or chaotic scaling phase and stayed grounded through it.
• Strong judgment and the ability to stay calm when priorities shift.
• Comfortable coordinating across different personalities and teams.
• Communicates clearly, listens actively, and contributes to a positive, respectful team environment.
• Motivated by doing meaningful, high-quality work and making an impact in the role.
• Does not rely on formal authority to be effective.
• Degree not required, though welcome; relevant experience matters.

• You’ll receive structured onboarding and clear expectations.
• Daily lightweight check-ins (standup-style).
• Weekly or bi-weekly 1:1s with Ops leadership.
• Plenty of trust and autonomy, with support when needed.

• This role is primarily in-person at our Springville, Utah office.
• Must live close enough to reliably commute and hold a valid driver’s license, as occasional use of a company vehicle may be required.
• Hybrid option (WFH 1 day/week) may be available after onboarding.
• Must be able to lift up to 40 lbs on occasion and assist with moving supplies in the office or off-site warehouse when needed.

• You’ll be trusted to use your judgment.
• You’ll be in the middle of meaningful work that actually impacts the business.
• You’ll work closely with leadership and see how a growing DTC brand really operates.
  
  Your days won’t feel monotonous, but they also won’t feel chaotic without support.
• You’ll help make things smoother for other people, not just yourself.

After reviewing applications, selected candidates will be invited to complete a short skills-based screening in early January. Screening invitations will be sent by the first week of January, and we’ll follow up from there.