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General Manager
Job in
Spanish Fork, Utah County, Utah, 84660, USA
Listed on 2026-01-02
Listing for:
Scenthound
Full Time
position Listed on 2026-01-02
Job specializations:
-
Management
Operations Manager, General Management
Job Description & How to Apply Below
About the Position
The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.
This position requires- Hiring & Training experience
- Customer service experience (retail, restaurant)
- Strength to lift up to 70 pounds; stamina to stand for long periods of time
- Reliable transportation
- Willingness to work in a smoke-free environment
We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs:
Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, Membership Growth, etc.
- Drive membership sales through health and wellness education
- Maintain a knowledgeable team that prioritizes dog wellness and safety
- Provide leadership, guidance, and mentorship for the Scenter employees
- Drive employee development through leadership, training, and performance reviews
- Uphold quality standards through hands‑on participation, employee audits, and training
- Promptly and accurately communicate information from upper management to your team
- Identify when/ where help is needed and provide assistance to keep Scenter on schedule
- Create an environment conducive to teamwork, open communication, and Scenthound values
- Ensure the safety of dogs and team members at all times
- Adhere to Scenthound sanitary and cleaning practices
- Effective communication with team members and dog parents
- Leadership, coaching, mentorship
- Recruiting, hiring, and creating a happy and effective team
- Problem‑solving
- Time‑management – ability to make an efficient schedule
- Computer/technology proficiency
- Accountability; hold oneself and others to a high quality of services
- Direct career growth path to Regional or Area Management positions and additional options
- Competitive salary pay, plus tips & performance bonuses
- Merit‑based pay increases
- Paid Vacation
- Complimentary service membership & dog hygiene care access
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