Dining Room Server

Are you an experienced hospitality professional who takes pride in exceptional service and meaningful resident interactions? Do you have the leadership skills to support your team, resolve concerns, and help improve daily dining operations? Join our team as a Dining Room Server and play an important role in creating an exceptional dining experience for our residents.

Schedule:

4pm-7pm

• Competitive Pay - $13 – 14 50 hourly.
• The starting rate is based on experience and qualifications. This position participates in our compensation program, which provides opportunities for future pay growth based on performance and career development.
• 401(k) with a dollar-for-dollar company match up to 4%
• Hotel discounts at select Western States Lodging & Management properties

• Medical, Dental, and Vision insurance plans plus Health Savings Account (HSA) options
• Optional supplemental benefits, including accident, critical illness, hospital indemnity, and other coverage options.
• Personal Time Off (PTO) and Vacation benefits

• Serve as a primary point of contact for residents and guests during mealtimes.
• Address and resolve escalated resident and guest questions, concerns, and service issues with professionalism and care.
• Assist with scheduling and coordinating staff shifts to ensure appropriate dining room coverage.
• Train, mentor, and support newer Dining Room Servers on customer service standards, dining procedures, and best practices.
• Provide guidance and support to team members during busy or high-pressure dining periods.
• Monitor dining room operations to ensure cleanliness, safety, organization, and service standards are consistently maintained.
• Assist management with developing and implementing procedures, processes, and protocols that improve dining room operations.
• Identify opportunities to improve service, efficiency, resident satisfaction, and overall dining operations.
• Maintain inventory of dining room supplies and coordinate orders as needed.
• Assist with reservations, seating arrangements, special requests, and accommodations.
• Ensure resident dietary restrictions and individual dining preferences are communicated and appropriately addressed.
• Follow all food-handling, safety, sanitation, infection control, and loss-prevention procedures.

• High school diploma or equivalent.
• 3+ years of experience in dining, hospitality, customer service, senior living, or a related field.
• Valid Food Handler’s Permit or Serve Safe Certification in the state you are applying in, as required by the state.
• Extensive knowledge of dining room operations and customer service.
• Excellent communication and interpersonal skills.
  
  Strong leadership abilities with the confidence to guide, mentor, and support team members.
• Strong problem-solving skills and the ability to resolve escalated concerns effectively.
• Knowledge of food safety, sanitation, and infection control practices.

• Frequent walking and standing throughout the shift.
• Ability to frequently bend, stoop, sit, stand, and reach.
• Ability to frequently lift items weighing up to 50 pounds using proper body mechanics and lifting techniques.
• Ability to meet the physical demands of the position with or without reasonable accommodation.
• Successfully pass required post-offer, pre-employment drug testing and any required post-employment testing.

Residents consistently receive attentive, personalized, and professional dining service, even during the busiest mealtimes. You are trusted to handle concerns, support your…