Inside Sales Representative

Fit is assisting a reputable company on the eastern shore with their search for a skilled Inside Sales Representative. In this role, you would be responsible for supporting customers, developing quotes, processing orders, providing product and pricing information, and coordinating with vendors and internal teams to ensure timely and accurate service. Pay is $50K-$60K range + commission. Experience working for an industrial distributor is highly preferred.

Responsibilities:

• Serve as the primary internal contact for customer inquiries, quotes, and orders.
• Respond quickly to customer, rep, and field-sales calls/emails.
• Understand customer needs and recommend suitable products or alternatives.
• Prepare accurate quotes, pricing sheets, and product recommendations.
• Enter and manage sales orders in the ERP system with high accuracy.
• Track orders and proactively communicate status updates.
• Coordinate with purchasing, warehouse, and logistics to ensure availability and on-time shipments.
• Follow up on open orders, backorders, and delivery issues until resolved.
• Build product and application knowledge to assist customers with correct parts and specifications.
• Work with vendors to obtain pricing, lead times, and technical information.
• Maintain strong relationships with key accounts and frequent buyers.
• Support outside sales with quotes, literature, pricing, and project details.
• Identify upsell and cross-sell opportunities based on customer needs.

Qualifications & Skills:

• 5+ years of inside sales, customer service, or order desk experience required
• Experience with industrial products sales
• Strong computer skills, including ERP order entry systems and Microsoft Office.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple tasks, prioritize, and work well under deadlines.
• Bachelor’s Degree in business, industrial design, or related.