OBSERVER

Join to apply for the OBSERVER role at Legends Bay Casino

The Surveillance Observer will act as an oversight agent for management and customers of this casino. In addition, the role is responsible for monitoring the casino floor, cage, restaurants, and all cameras located outside and in the back of the house. The observer will provide daily written activity reports, including any violations and suspicious activities, to the manager, and will support the Surveillance department to ensure that casino assets remain safe and secure.

• Monitor the casino floor, cage, and restaurants, as well as all internal and external video feeds.
• Provide daily written activity reports to the manager, covering violations and suspicious activity.
• Support the Surveillance department to safeguard casino assets.
• Use discretion when handling sensitive and confidential information.
• Work independently and without supervision.
• Pay close attention to detail and maintain accurate logs.
• Relay performance, complaints, or violations of any rules/procedures to management.
• Adhere to company and departmental policies and procedures.
• Perform additional duties as assigned.

• Protect the company’s best interests.
• Monitor the current activity in and around the casino.
• Review video of recent activity to research matters at hand.
• Use discretion when dealing with sensitive and confidential issues.
• Work independently and unsupervised.
• Pay attention to the smallest of details.
• Accurately make and log reports for the department manager.
• Relay performance, complaints, or violations of any rules/procedures with the Manager.
• Thorough knowledge of applicable Company and departmental policies and procedures.
• Other duties as assigned.

• High School Diploma and/or GED.
• Previous experience with digital surveillance equipment is preferred.

• Must be at least 21 years of age.
• Must have a basic understanding of gaming rules, regulations, and how players can cheat.
• Must have a clear understanding in Table Games and Slots.
• Ability to read and recognize abnormal body language.
• Ability to maintain composure in a potentially stressful environment.
• Ability to successfully interact with all levels of team members and management.
• Must possess strong computer skills.
• Excellent verbal and written communication skills.
• Flexibility to work varied shifts, including weekends, holidays, and variable overtime.
• Must tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.

• Registration with Gaming Control Board.

• Computers
• Video and audio surveillance cameras
• Microsoft Office programs
• Avigilon Control Center 5 client program
• Digital watchdog programs and camera systems
• Avigilon controller
• Bosh controller
• Motorola 2-way radios

Entry level

Full-time

Education and Training

Gambling Facilities and Casinos

Referrals increase your chances of interviewing at Legends Bay Casino by 2x.