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Guest Services Rep

Job in Sparks, Washoe County, Nevada, 89494, USA
Listing for: Legends Bay Casino
Full Time position
Listed on 2026-01-01
Job specializations:
  • Entertainment & Gaming
    Customer Service Rep, Casino
Job Description & How to Apply Below
Position: GUEST SERVICES REP

Join Our Team as a Guest Service Representative

Are you great with numbers, love working with people, and thrive in a fast-paced environment? We’re looking for dependable and detail-oriented individuals to join our Cage team! As a Cage Cashier/Guest Service Rep, you’ll be at the heart of the action; handling transactions, assisting guests, and ensuring accuracy while delivering top-notch service.

What You’ll Do
  • Provide friendly and professional service while making change, cashing out E‑tickets, and processing slot payouts.
  • Support our team by issuing banks to employees and departments.
  • Accurately complete key transactions in accordance with Gaming regulations.
  • Sign up and assist Rewards Members by explaining benefits, promotions, and perks.
  • Keep cool under pressure and maintain composure in a busy environment.
  • Take on additional tasks as needed to support the Cage and our guests.
Qualifications
  • High School Diploma and/or GED required.
  • Must have previous experience in handling cash.
  • Knowledge of Title 31 requirements while enforcing gaming policies and procedures.
Additional Requirements
  • Must be 21 years of age or older.
  • Must be able to work independently and unsupervised.
  • Must be able to use a 10‑key and have strong computer skills.
  • Basic knowledge of S.D.S. or Casino Market Place is a plus.
  • Excellent verbal and written communication skills.
  • Ability to deal with inebriated customers in a courteous manner.
  • Flexibility to work varied shifts, including weekends and holidays, with variable overtime.
  • Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
Required Work Cards
  • Registration with Gaming Control Board
Machinery, Work Equipment, Programs, Software, Hardware Used
  • None
Seniority Level
  • Entry level
Employment Type
  • Full-time
Job Function
  • Other
Industries
  • Gambling Facilities and Casinos
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