Our Place, Intake and Joy - Part-Time, Swing Shift Support Staff

Position: Our Place, Intake and Joy Home - Part-Time, Swing Shift Support Staff

Our Place, Intake and Joy Home - Part-Time, Swing Shift Support Staff

Join to apply for the Our Place, Intake and Joy Home - Part-Time, Swing Shift Support Staff role at Volunteers of America Northern California and Northern Nevada
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WHO WE ARE

We are a ministry of service dedicated to helping those in need rebuild their lives. Founded locally in 1911, VOA-NCNN is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth.

OUR MISSION

To change individual lives, instill hope, increase self‑worth and facilitate independence through quality housing, employment, and related supportive services.

PROGRAM AND LOCATION

The Intake & Joy Home is a housing‑focused shelter designed to create a safe and stable environment for women and families experiencing homelessness. Located on a 20‑acre campus, this emergency shelter operates several homes, a welcome/intake center, dining hall, and clothing boutique for 138 women, 38 families and 20 senior women and their animal companions.

POSITION SUMMARY

The Support Staff is responsible for compassionately and professionally assuring quality service in a safe, nonjudgmental manner to all program participants regarding the specific program objectives.

RESPONSIBILITIES

• Perform daily work requirements to achieve established objectives of the department.
• Explain program rules and regulations to residents and facilitate participant observance of the rules.
• Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines.
• Provide shift coverage and maintain an engaging presence on the grounds.
• Conduct regular wellness, safety and sanitation checks during designated periods.
• Maintain daily reports and statistical information.
• Perform housekeeping and maintenance tasks, including laundry, cleaning services, and preparing rooms for the next participant.
• Respond to all participant questions and concerns.
• Perform clerical duties: answering telephone, email correspondence, recording messages, sorting mail, file management.
• Maintain clear, thorough, routine communication with all participants.
• Assist with participant property management, inventory, and removal notices for unattended belongings.
• De‑escalate crises before they develop and respond appropriately to emergencies, assisting participants and coworkers as needed.
• Oversee and maintain proper linen documentation and inventory control.
• Support boutique operations: assist participants in selecting clothing, shoes, and personal items; guide policies; sort, organize, and restock donations.
• Coordinate with case managers and shelter staff to address specific participant needs.
• Ensure compliance with safety, health, and sanitation requirements, including fire and first aid readiness.
• Attend staff meetings, training, and complete required certifications such as CPR, First Aid, and other program training.
• Participate in program development and quality operations initiatives.

QUALIFICATIONS

Education and Experience

• Demonstrated ability to communicate and comprehend oral and written instructions.
• General knowledge of issues and challenges unique to homelessness, substance abuse, families in crisis, young adults, minorities, and persons with disabilities.
• Flexibility to work irregular hours and function as a team member.
• Computer skills required.
• CPR and First Aid training within 90 days of employment, re‑certification as necessary.
• Criminal background check required.

Specific Skills Required

• Teamwork skills
• Oral and written communication skills
• Ability to de‑escalate crisis situations and assist residents and staff in emergency situations
• Organizational skills
• Analytical and decision‑making ability

Physical Requirements

• Lift and move up to 30 pounds.
• Physically able to safely maneuver the weight distribution of a client in an emergency situation.
• Stand, walk, bend, stoop, and sit frequently.
• Kneel occasionally; climb stairs as needed.
• Be able to maneuver quickly in emergency situations to assist clients as needed.

COMPENSATION

USD $18.47 per hour.

Seniority Level

Entry level

Employment Type

Part‑time

Job Function

Other

Industries

Individual and Family Services

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