Patient Coordinator; Family Eyecare Associates

Patient Coordinator (Family Eyecare Associates)

Base pay range: $15.50/hr - $17.50/hr.

The primary role is to provide a high-quality patient experience by welcoming and communicating with patients, creating an efficient patient flow, and ensuring flawless patient transition throughout the eye care experience.

• Prioritize high level of patient satisfaction by warmly greeting patients upon entering and completing the check-in and check-out process.
• Collaborate with staff, doctors, and patients by documenting patient information, updating records, and collecting patient payments.
• Answer and triage patient correspondence received via telephone, email, and fax; respond to inquiries in a timely fashion.
• Maintain patient records/files to ensure accurate record keeping, security, and confidentiality of files.
• Coordinate scheduling of patient appointments necessary to maintain patient flow, confirm all patients, and prepare charts for scheduled patients.
• Perform confidential administrative functions such as assembling reports, records release, and transmitting patient information to outside agencies.
• Maintain an organized front desk and front entry at all times.
• Participate in special projects, cross‑train in different departments, and perform other related duties as assigned or requested.

• One to two years of administrative experience, with at least one year providing administrative support.
• Demonstrated ability to perform multiple tasks in a fast‑paced environment.
• Working knowledge of the MS Office package.
• Effective verbal communication skills to prioritize multiple tasks and be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations and prepare letters to confirm agreements.
• Excellent interpersonal and rapport‑building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem‑solving, negotiation, and decision‑making skills.
• Ability to use appropriate discretion and judgment in applying call handling guidelines.
• Ability to listen, process transactions, and interact with customers simultaneously in a fast‑paced environment.

The working environment is generally favorable, with adequate lighting and temperature, and no hazardous or unpleasant conditions caused by noise, dust, etc.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

Entry level

Part‑time

Health Care Provider

Hospitals and Health Care