Data Center Technician , DCC Communities

Job Description

AWS is seeking Data Center Technicians to support customers in multiple locations. The role reports to a site location and involves hardware and network diagnostics, physical repair, and may include on‑call rotation. The environment operates 24/7 and requires independent work, teamwork, prioritization, effective communication, and rapid reaction skills.

• Meet SLA’s for assigned trouble tickets via directed workflow.
• Serve as first line touch point for hardware troubleshooting and technical issues.
• Perform regular server hardware repairs (drives, motherboards, etc.).
• Carry out routine network, server hardware, and OS related repairs.
• Collaborate with cross‑functional teams on routine work.
• Adhere to security and safety best practices in the data center.
• Participate in team meetings for metric analysis and daily/weekly goal achievement.
• Identify and create documentation for global use.
• Identify and create process improvements relevant to the data center environment.
• Perform server upgrades, rebuilds, and scheduled work as required.
• Interact with third‑party vendors and contractors.
• Contribute to the development of other team members.

• Take ownership of technical issues brought by customers, engaging other teams as needed.
• Show strong aptitude for troubleshooting and problem solving.
• Resolve problems at root and understand broader context.
• Maintain SLAs through proactive issue detection and reporting.
• Act decisively in absence of direction.
• Improve effectiveness through process innovation.

• Regularly lift and/or move up to 40 pounds; group lifts for 41+ pounds.
• Work in a 24/7 environment and participate in on‑call rotation as needed.
• Some regional travel may be required.

• 1+ year of computer hardware troubleshooting and repair experience.
• 1+ year of computer networking experience.
• High school diploma or equivalent.

• Effective customer problem resolution and efficient operation under pressure.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information.

Base pay ranges from $50,600 to $113,200 per year depending on geographic location. Pay is based on market location and may vary. Additional equity and sign‑on payments may be part of the total compensation package.

This position will remain posted until filled. Applicants should apply via our internal or external career site
.