Unified Communications Engineer; Teams Voice or Webex Calling SME

Location: Remote
Employment type: Full time
Base salary: $60,000 to $80,000 annually, depending on directly relevant experience
Additional compensation: Bonus incentive plan
Benefits: Company-paid health, dental, and vision coverage

NUWAVE Communications helps carriers, service providers, technology partners, and enterprise customers deploy and manage cloud communications services.

Our iPILOT platform simplifies user provisioning, number management, voice administration, customer onboarding, and lifecycle management across Microsoft Teams Phone, Zoom Phone, Webex Calling, and related communications services.

Our UC Engineering team works directly with partners and customers to move cloud voice projects from initial handoff through configuration, testing, customer acceptance, and production support.

NUWAVE is hiring a Unified Communications Implementation Engineer to lead customer and partner onboarding engagements across Microsoft Teams Phone, Zoom Phone, and Webex Calling.

Customer onboarding is the primary responsibility of this position.

You will regularly lead live video meetings and screen-sharing sessions with customer administrators, partner teams, carriers, and internal departments. You will guide each engagement through readiness, discovery, provisioning, configuration, testing, issue resolution, customer acceptance, and completion.

This is a hands-on technical role. You will not simply coordinate projects or hand technical work to another engineer. You will use iPILOT and the applicable UC administration portals to provision users and numbers, configure services, validate calling, troubleshoot problems, and document the engagement.

The immediate priority is Microsoft Teams Phone onboarding. Candidates may come from a Microsoft Teams Phone, Zoom Phone, or Webex Calling background, but must be willing and able to develop across all three platforms.

• Serve as the primary UC Engineering contact for assigned customer and partner onboarding engagements.
• Lead customer kickoff calls, discovery sessions, readiness reviews, technical walkthroughs, testing sessions, and closeout discussions.
• Host live video and screen-sharing sessions to guide customer administrators through required configuration and validation.
• Establish clear responsibilities, prerequisites, timelines, risks, and next steps.
• Keep engagements moving by following up on customer, partner, carrier, and internal dependencies.
• Identify readiness gaps before scheduling migrations or production changes.
• Provide clear status updates and maintain accurate implementation records.
• Lead lower and moderate-complexity onboarding engagements independently after completing the initial training period.

• Provision and manage users, telephone numbers, locations, licenses, and calling services through iPILOT and supported UC administration portals.
• Configure and validate auto attendants, call queues, hunt groups, caller , calling permissions, call routing, emergency calling, and related voice features.
• Support Microsoft Teams Phone connectivity models such as Operator Connect and Direct Routing.
• Support Zoom Phone and Webex Calling provisioning and administration.
• Review customer data for accuracy before provisioning or migration.
• Validate inbound, outbound, internal, emergency, and feature-based calling.
• Assist with number migrations, carrier transitions, cutovers, and post-migration stabilization.
• Document the final configuration, testing results, open items, and customer acceptance.

• Assist with the UC Engineering customer-support queue.
• Troubleshoot user provisioning, number assignment, licensing, calling, routing, and platform configuration issues.
• Gather call examples, timestamps, screenshots, logs, and other evidence before escalating.
• Coordinate with Voice Engineering, Development, carriers, vendors, and platform providers when an issue crosses ownership boundaries.
• Remain responsible for customer communication when another team is assisting with resolution.
• Support related services such as business SMS, compliance call recording, analytics, and other UC integrations after training.
• Participate in an on-call rotation and provide occasional after-hours migration or escalation coverage when scheduled.

• Maintain complete…