Data Center Facility Manager

Description

How would you like to be a part of Earth’s most customer‑centric company? You would work with teams of front‑line responders who support the operations of some of the world’s most state‑of‑the‑art data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation. AWS has the world’s largest cloud computing portfolio.

As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world.

• Oversee all aspects of the data center’s critical physical infrastructure. Maintain high availability and performance while ensuring that all work performed within the site is done to high quality without impact to internal/external customers and maintain service level agreements.
• Manage on‑site teams of 24x7 shift technicians, sub‑contractors and vendors ensuring that all work performed is in accordance with established practices, procedures and safety protocols.
• Drive safety and security culture and compliance within the team.
• Hire, coach, and promote team members. Responsible for team's career development and performance management.
• Promotes healthy team culture and peak morale.
• Effectively and efficiently manage the operations budget and expenditures.
• Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.
• Act as an escalation point for all facilities‑related issues. Oversee operation and management of routine and emergency services on a variety of critical systems such as: switch gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
• Utilize root cause analysis and troubleshooting/problem solving skills.
• Respond to out‑of‑hours emergency calls.
• Role may support more than one location/site.
• May assist in the build out of new facilities and assist in projects to increase current facility efficiency.
• Utilize Microsoft Excel, Word, Outlook and other basic administrative tools to perform day to day tasks.

We are seeking a Data Center Facility Manager to serve as a technical resource and leader within Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The Data Center Facility Manager will oversee operations and management of technicians responsible for routine and emergency services on a variety of critical systems such as switch gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.

They will assist in maintaining a high reliability and performance while keeping operating costs in facilities at a minimum. This equipment supports mission‑critical servers and must maintain better than 99.999% uptime.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diversity, work/life balance, inclusive culture, mentorship, and career growth are key values we promote.

• 2+ years of people management and team development experience.
• 5+ years of engineering work managing large‑scale services experience.
• Experience in people management and team development.
• Experience in engineering work, managing large‑scale services.
• Experience maintaining SLAs through the implementation of proactive issue detection and reporting.
• Experience operating a mission‑critical team or product.
• High school or equivalent.

• 3+ years of work in a management position with 5 or more direct reports experience.
• 5+ years of work in data centers with an emphasis on building and equipment operation experience.
• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field.
• Knowledge of…