Retail Associate

Be among the first 25 applicants.

Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

• Success:
  Our winning team pursues excellence while learning and evolving.
• Career growth:
  We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork:
  We work together to solve hard problems and find the right solution.
• Diversity & Inclusion:
  We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.

Our Corporate headquarters are in Dublin, CA. We have 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, Ross is a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities for our teams.

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate greets all customers in a courteous and friendly manner, treats fellow associates with respect, follows company best practices, maintains a clean work area, and ensures proper merchandise presentation. The Associate may be requested to perform additional tasks as business needs require.

• Understand that safety is the number one priority and practice safe behaviors in everything they do.
• Maintain a high level of awareness on the sales floor, ensuring a safe and secure shopping environment for everyone. Keep egress clear and immediately report or correct unsafe conditions.
• Treat all customers and associates with respect and courtesy; greet customers with eye contact, a smile, and a friendly tone.
• Assist customers at the register, with merchandise, and answer questions politely and knowledgeably.
• Respond promptly to customers and handle all customer issues in a courteous and helpful way, calling management when needed.
• Represent and support the company brand at all times.
• Perform cleaning tasks—sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas—to maintain merchandise, customers, and team areas.
• Maintain a professional appearance and adhere to the company’s dress code.
• Perform daily assigned sizing and recovery per company best practice to keep the store neat, clean, and organized.
• Expedite newly received merchandise receipts to the sales floor with urgency and merchandise all items per company best practice.
• Understand Loss Prevention Awareness, the Shortage Highway, and merchandise protection standards.
• Demonstrate integrity and honesty, safeguarding confidential information, cash, and merchandise.
• Follow all Mark‑Out‑of‑Stock (MOS) policies and properly process disposals, notifying management.
• Follow all cash, check, credit card, refund, void, and offline procedures; handle bankable tenders accurately.
• Execute store best practices efficiently, minimizing steps and touches.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leads by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative manner.
• Perform basic mathematical calculations common to retail environments.

• Use all store equipment, including PDTs, registers, and PCs.
• Stand, walk, and move around the store during 100 % of the work time.
• Bend at the waist, squat, kneel, climb, carry, reach, and stoop regularly.
• Occasionally push, pull, and lift more than 25 lb.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Some assignments may require additional qualifications and skills.
• Stockroom shifts:
  Push, pull, and lift more than 20 lb regularly.

None.

This job…