Strategic Customer Development Manager

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SUPPLY CHAIN Regular Full Time Professional Sparks, NV, US

3 days ago Requisition

Salary: $95,000.00 Annually

JOB TITLE:

Strategic Customer Development Manager

PRIMARY RESPONSIBILITY:
Drive profitable revenue growth through strategic customer development, new customer acquisition, and expansion of existing customer relationships. Build and maintain high-level customer relationships; lead complex sales opportunities, quoting coordination, and commercial negotiations; and work cross-functionally with Engineering, Estimating, Planning, Manufacturing, Supply Chain, and company leadership to ensure opportunities align with FFM’s technical capabilities, available capacity, delivery requirements, and business objectives.

CORE VALUES:
The following list of Core Values and Behaviors are necessary to meet the minimum requirements:

TEAMWORK

• Help each other succeed
• Communicate clearly and directly, listen well
• Encourage teammates
• Blameless problem solving

HONESTY AND INTEGRITY

• Honor your commitments
• Do the right thing
• Consistent in your attitudes and actions

LEAN

• Improve processes
• Open to new ideas
• Share information, and teach
• Expose issues

NUMBERS FOCUSED

• Deliver results
• Analyze data for improvement
• Take ownership and accountability
• Work smarter, not harder

EXCELLENCE

• Exhibit passion in serving customers
• Contribute solutions
• Sense of urgency
• Be the best at what you do
• Seek knowledge

FUN

• Be positive
• Celebrate achievements
• Don’t take yourself too seriously

CHARACTERISTIC DUTIES:

Strategic Business Development and Networking

• Identify, develop, pursue, and close new business opportunities in the data center, technology infrastructure, and other markets aligned with FFM’s strategic vision.
• Build and maintain a pipeline of qualified opportunities through executive-level networking, industry events, trade shows, referrals, customer visits, and targeted prospecting.
• Develop trusted relationships with customer decision makers and lead high-level conversations regarding customer needs, future programs, forecasts, growth plans, and commercial opportunities.
• Represent FFM professionally with customers, industry partners, and prospective customers to strengthen the company’s reputation and market presence.
• Lead opportunities from initial contact through qualification, proposal, negotiation, and contract execution; pursue agreed-upon sales goals and milestones.

Strategic Customer Relationships

• Develop and maintain strong relationships with key and strategic customers to grow business, strengthen retention, and identify future opportunities.
• Serve as a primary point of contact for important commercial discussions and coordinate internal responses to customer needs, concerns, and escalations.
• Conduct business reviews with strategic customers to understand performance, future demand, forecasts, and opportunities for improvement or expansion.
• Communicate the voice of the customer to FFM leadership and relevant departments, including emerging needs, market trends, competitive dynamics, and customer expectations.
• Maintain accurate and timely customer, opportunity, activity, and forecast information in the company’s CRM.

Quoting, Pricing, and Commercial Agreements

• Coordinate complex and strategic quotes with Estimating, Engineering, Manufacturing, Planning, and Supply Chain to ensure proposals are complete, accurate, and aligned with FFM’s capabilities.
• Review quote packages and commercial assumptions for completeness and consistency, identifying discrepancies, missing information, scope gaps, drawing or revision conflicts, and potential cost or schedule risks for…