Problem Resolution

Overview

The Problem Resolution associate handles problem cartons, customer returns, data entry and non-standard receipts within the warehouse. They are also responsible for ensuring all cartons/inventory are correct and accurate in a timely manner.

Available shifts & departments:

• 1st shift: Monday-Thursday 7:00am-5:30pm
  • Picking/RTL
  • Packing
  • Equipment
• Weekend shift: Friday-Sunday 5:00am-5:30pm
  • Picking/RTL
  • Packing
  • Equipment

If a current team member referred you, please select the link that was sent to you from the team member and apply using that link to be eligible for the referral bonus.

• Accurately use and operate an RF scanning device, Microsoft Surface/Computer/Beumer PC interface, and SCI to identify problems and fix errors
• Recognize and communicate reoccurring issues to Lead, Utility and/or Supervisor, including monitoring for increase of problem cartons
• Put away overages, fix inventory discrepancies and cycle count Speed Cell locations
• Prioritize tasks in order to complete goals within set time limits
• Use knowledge about Divisions, SKUs, and sizes to complete assigned tasks
• Use knowledge about PO, PPC, and product description to complete assigned tasks
• Properly follow company and OSHA safety procedures
• Follow daily procedures and protocols as set forth in job orientations and trainings
• All other duties as assigned

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodation.

• Required to stand (stationary position) during scheduled hours. Hours usually include weekends, evenings and holidays in conjunction with labor regulations.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• While performing the duties of this job the employee is regularly required to communicate using various methods.
• Kneeling, stooping, using stairs, reaching, pulling and moving weights of 0-25 pounds constantly and 25-40 pounds occasionally and over 40 pounds seldomly with or without assistance as needed.
• Ability to move up to 40 pounds at least 25 feet in distance occasionally with assistance as needed.
• Based on business necessity associates may be required to temporarily work in other locations that require different physical demands.

This position works in a warehouse setting, with limited outdoor exposure during the workday. This role routinely uses standard warehouse equipment such as hand trucks, box cutters, RF scanner, and tape dispensers. Based on business necessity, associates may be required to temporarily work in other locations that require different physical demands.

• High School Diploma or GED
• Minimum of 6 months of previous experience in a warehouse facility preferred
• Able to work in a fast-paced environment
• Ability to read, write, conduct business related mathematics and analyze data as required
• Basic proficiency in speaking and understanding English to comprehend safety instructions, participate in safety drills and effectively communicate in case of emergencies.

* This requirement is critical to maintain a safe working environment for all employees. It is not a requirement of Foot Locker that employees speak English only while at work.

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Base rate paid bi-weekly:

• $21.00 / hr (Picking/RTL & Packing)
• $23.00 / hr (Equipment)

Weekend shift incentive: Should you meet your full scheduled 36.00 hours, 40.00 will be paid out.

Sneakers are just the beginning:

• Foot Locker employee discount: 30% off in-store and online
• Paid Time Off
• Medical, Dental, and Vision Coverage
• Flexible Spending Account
• 401(k) with company match & Roth option
• Stock Purchase Plan
• Life Insurance
• Climate Controlled Environment
• Development and Advancement Opportunities
• Education Reimbursement Program
• And so much more!