Problem Resolution

Overview

The Problem Resolution associate handles problem cartons, customer returns, data entry and non-standard receipts within the warehouse. They are also responsible for ensuring all cartons/inventory are correct and accurate in a timely manner.

• 1st shift:
  Monday-Thursday 7:00am-5:30pm
  • Picking/RTL
  • Packing
  • Equipment
• Weekend shift:
  Friday-Sunday 5:00am-5:30pm
  • Picking/RTL
  • Packing
  • Equipment

• Accurately use and operate an RF scanning device, Microsoft Surface/Computer/Beumer PC interface, and SCI to identify problems and fix errors
• Recognize and communicate reoccurring issues to Lead, Utility and/or Supervisor, including monitoring for increased problem cartons
• Put away overages, fix inventory discrepancies and cycle count Speed Cell locations
• Prioritize tasks to complete goals within set time limits
• Use knowledge about Divisions, SKUs, and sizes to complete assigned tasks
• Use knowledge about PO, PPC, and product description to complete assigned tasks
• Properly follow company and OSHA safety procedures
• Follow daily procedures and protocols as set forth in job orientations and trainings
• Perform all other duties as assigned

• Required to stand (stationary position) during scheduled hours. Hours usually include weekends, evenings and holidays.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Regularly required to communicate using various methods.
• Kneeling, stooping, using stairs, reaching, pulling, moving weights of 0‑25 pounds constantly and 25‑40 pounds occasionally and over 40 pounds seldomly with or without assistance.
• Ability to move up to 40 pounds at least 25 feet in distance occasionally with assistance.
• May be required to temporarily work in other locations with different physical demands.

This position works in a warehouse setting, with limited outdoor exposure during the workday. This role routinely uses standard warehouse equipment such as hand trucks, box cutters, RF scanner, and tape dispensers.

• High School Diploma or GED
• Minimum of 6 months of previous experience in a warehouse preferred
• Able to work in a fast‑paced environment
• Ability to read, write, conduct business‑related mathematics and analyze data as required
• Basic proficiency in speaking and understanding English to comprehend safety instructions, participate in safety drills, and communicate in case of emergencies
• English proficiency is critical for safety; not a requirement that employees speak only English while at work

• Base rate paid bi‑weekly: $21.00 / hr (Picking/RTL & Packing), $23.00 / hr (Equipment)
• Weekend shift incentive:
  Should you meet your full scheduled 36.00 hours, 40.00 will be paid out
• Foot Locker employee discount: 30% off in‑store and online
• Paid Time Off
• Medical, Dental, and Vision Coverage
• Flexible Spending Account
• 401(k) with company match & Roth option
• Stock Purchase Plan
• Life Insurance
• Climate Controlled Environment
• Development and Advancement Opportunities
• Education Reimbursement Program
• And so much more

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