Service Technician

Job title

Service Technician Reports to Service Manager Job purposeA Service Technician is responsible for the actual service and/or repair of vehicles assigned to him by service management (Service Manager, Assistant Service Manager).Service technicians work on traditional mechanical components, such as engines, transmissions, and drive belts. Technicans must be familiar with a growing number of electronic systems. Braking, transmission, and steering systems, all controlled primarily by computers and electronic components.

Service Technician/Mechanic are responsible for inspect, maintain, and repair automobiles

Duties and responsibilities

Properly complete the services and/or repairs for which the technician is trained and qualified as assigned by service management (Service Manager, Assistant Service Manager, or Group Leader).Assist the dealership in its efforts to achieve a high level customer satisfaction through proper repair procedures, attitudes, and communication.

Complete all work according to the applicable safety requirements and published procedures. Wear the appropriate eye, ear, or skin safety protection where necessary. Report any unsafe circumstances to management immediately.

Maintain an inventory of mechanical tools needed to perform the work for which the technician is trained and qualified that are not normally inventoried by the service department as  Special Service Tools .Properly use the Special Service Tools, shop equipment, and repair manuals provided by the service department. Return them to their assigned location after use.

Produce high quality work that evidences pride of workmanship. Perform a quality control inspection on every vehicle, test drive vehicles where necessary, and seek the assistance of the Group Leader when any repair is questionable. Give top priority to any job that has returned due to improper repair or diagnosis.

Ensure that every customer's vehicle is returned to them as clean as it was prior to being serviced or repaired. Use fender covers, seat covers, floor mats, and other precautions to prevent the vehicle from getting damaged. Have vehicles washed as necessary.

Participate in the technical training as assigned by management and utilize it to the best of one's ability.

Actively participate in the Manufacture's Technician Certification Program and continually upgrade skills in an effort to earn and maintain Master Technician status.

Review the technical service bulletins and other publications as assigned by management.

Perform all mechanical repair work in an area of the shop that is designated by management.

Maintain assigned work space in an organized and clean manner. Participate in cleaning the group area on a daily basis before departing from work.

Utilize parts requisition forms for procuring parts from the parts department. Provide complete vehicle and customer information for special order parts.

Show common courtesy to all customers and dealership personnel.

Make every effort to achieve the production objectives set by management.

Provide complete and accurate written explanations on the repair order to describe the work that was performed.

Punch on and off of every repair order to reflect the amount of time spent on each job.

Comply with the dealership's policy for establishing flat rate time for all repair work and maintenance services.

Provide the administrative assistance necessary to complete warranty repair orders and other tasks assigned by management.

Utilize the appropriate check sheets when performing pre-delivery services, used car vehicle inspections, 27 point vehicle inspections, and periodic maintenance services.

Maintain personal cleanliness, grooming, and uniform standards according to departmental policies.

Arrive at work, take breaks, and depart work at the times designated by management.

Use shop supplies and materials in a practical and economical manner. Handle all toxic chemicals and hazardous waste according the to the dealership's current policies and procedures.

Constructively communicate with other dealership personnel as required to satisfy customer needs.

Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.

Qualifications Min of 5yrs experience, license and certifications huge plus Excellent customer service skills

Detailed oriented

Dexterity, requiring a steady hand, excellent hand-eye coordination.

Mechanical skills

Troubleshooting skills

Working conditions

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