Service & Sales Coordinator – Assistant Management Position

Sparta, TN

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Features Full-time

Bailey Tire Company is looking for a dependable, organized, and customer-focused Service & Sales Coordinator to join our shop team. This position is a combination of office/clerical work, customer service, tire sales, service scheduling, parts ordering, shop coordination, and assistant management responsibilities. The ideal candidate will have strong communication and people skills, some sales experience, a basic understanding of vehicles and automotive maintenance, and the ability to help oversee the day-to-day operations of the tire store.

This is an assistant management position for someone who is ready to take on additional responsibility and serve as a reliable point of contact for customers, technicians, and management.

• Answer incoming phone calls and assist customers with service needs.
• Schedule and coordinate customer appointments.
• Provide professional and friendly customer service in person and over the phone.
• Create work orders for technicians.
• Prepare customer quotes and estimates for tires, brakes, suspension, and other repairs.
• Assist customers with selecting tires and recommended vehicle services.
• Communicate with customers regarding estimates, additional repairs, and vehicle status.
• Collect and enter customer information and create invoices in Quick Books.
• Order parts for scheduled repairs and maintenance.
• Maintain inventory of shop supplies, including oil, filters, wiper blades, fluids, and other commonly used items.
• Complete monthly tire inventory.
• Complete daily/monthly filing and organization of paperwork.
• Reconcile paperwork, manage money drawers, transmit paperwork, and money to the office on a weekly basis.
• Work closely with technicians to coordinate scheduled jobs and parts needs.
• Use automotive labor guides and estimating programs such as All Data and Mitchell 1.
• Assist management with the day-to-day operation of the shop.
• Help coordinate employees, workflow, and daily shop activities.
• Help ensure scheduled jobs are completed efficiently and customers are kept informed.
• Assist with addressing customer concerns and resolving routine service issues.
• Help maintain company procedures, organization, and customer service standards.
• Serve as a dependable point of contact for employees and customers when management is unavailable.
• Promote tire sales, services, and other products based on customer needs.
• Maintain a clean, organized, and professional customer service area.
• Perform other duties as assigned by management.

• Previous customer service or sales experience preferred.
• Automotive, tire, parts, or service experience is a plus.
• Knowledge of vehicles and proper service and maintenance preferred.
• Previous leadership, supervisory, or assistant management experience is preferred.
• Ability to create and explain customer quotes and estimates.
• Familiarity with All Data, Mitchell 1, or other automotive labor guides is preferred.
• Basic computer skills and experience with Quick Books or similar software preferred.
• Strong communication and interpersonal skills.
• Professional and friendly attitude.
• Strong organizational skills and multitasking abilities.
• Ability to work independently while also working effectively with technicians and other employees.
• Must be dependable, detail-oriented, and comfortable working in a fast-paced shop environment.
• Must be willing to take initiative and accept additional responsibility as an assistant manager.

We are looking for someone who is comfortable talking with customers, has good sales and people skills, and can stay organized while handling multiple responsibilities. This person should be willing to take initiative, help keep the tire store running efficiently, and work closely with customers, management, and employees.

The successful candidate will be someone who can step into a leadership role, help oversee daily shop operations, assist with employee coordination, and provide excellent customer service while also handling the administrative and sales responsibilities of the position.

Automotive knowledge is preferred, but we are willing to consider candidates with strong customer service, sales, and leadership experience who are willing to learn the automotive side of the business.