Senior Sales Operations Manager

Senior Sales Operations Manager at Mobile Communications America

Mobile Communications America, Inc. is seeking a data-driven strategic leader responsible for sales processes, advanced analytics, and planning initiatives that align with organizational goals. The role ensures operational excellence, accurate forecasting, and effective collaboration across sales, marketing, and finance.

• Develop and execute sales operations strategies to support revenue growth.
• Drive strategic initiatives and high-level governance across divisions.
• Lead cross‑functional projects to improve forecasting accuracy and operational efficiency.
• Own and enforce the sales management cadence, including weekly pipeline reviews, monthly forecast calls, and quarterly business reviews.
• Ensure compliance with standardized sales processes across all divisions.
• Oversee CRM systems and maintain data integrity.
• Implement process improvements and automation for scalability and measurement.
• Manage incentive programs and quota setting.
• Define and monitor KPIs for sales effectiveness, forecast accuracy, and pipeline hygiene.
• Drive accountability for adoption of sales processes and tools.
• Present insights and actionable recommendations to senior leadership.
• Mentor and develop junior colleagues.
• Lead change management and enablement initiatives to drive adoption of new processes and tools.
• Build strategic partnerships with FP&A, sales, marketing, and other key stakeholders.

• Bachelor's degree in Business, Finance, Economics, or related field (MBA preferred).
• 7+ years of experience in sales operations, planning, or related roles.
• Strong analytical and problem‑solving skills with expertise in advanced analytics and forecasting.
• Proven ability to define and monitor KPIs, drive accountability, and enforce sales management cadence.
• Expertise in sales operations, including process governance and compliance across divisions.
• Ability to identify business needs and create compelling, scalable solutions.
• Proficiency in business tools and systems (Excel, PowerPoint, Hub Spot, Net Suite, Tableau) with strong reporting and dashboard creation skills.
• Exceptional communication, presentation, and leadership skills with the ability to influence cross‑functional teams.
• Experience leading change management and enablement initiatives to drive adoption of new processes and tools.
• Demonstrated success collaborating in a geographically dispersed, highly matrixed, fast‑paced environment.
• Initiative‑taker with a flexible, adaptable work style.
• Strategic planning and execution capabilities.
• Expertise in process optimization and operational rigor.
• Strong cross‑functional collaboration and relationship‑building skills.

Less than 25% travel.

No Direct Reports.

Director

Full‑time

Management

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to supply a portfolio of turn‑key systems, products, and services—including two‑way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point‑to‑point wireless networks. Over 60,000 customers across industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government rely on our technology.

MCA is the largest Motorola partner in the U.S. and partners with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA—it’s an integral part of who we are and goes beyond our customers to employees, partners, shareholders, and communities.

NOTE:

The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an affirmative action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”