Instructional Designer

Human Resources Spartanburg, South Carolina

American Credit Acceptance (ACA) is seeking a collaborative, creative, and systems-savvy Instructional Designer to join our Learning & Development team.

This role is ideal for a learning professional who enjoys designing engaging learning experiences, partnering with subject matter experts, and managing the learning systems that bring training to life  will play a critical role in designing and delivering high-quality learning solutions while also serving as a key owner and administrator of our Learning Management System (Cornerstone OnDemand).

If you enjoy wearing multiple hats—designer, facilitator, problem-solver, and LMS expert—and want to make a real impact in a corporate environment, this role was built for you.

• Design, develop, and maintain engaging learning solutions across eLearning, instructor‑led, virtual, and blended formats
• Translate complex business, compliance, and technical topics into clear, learner‑friendly experiences
• Partner closely with subject matter experts to analyze needs, define learning objectives, and build effective curricula
• Apply adult learning principles and instructional design best practices to drive meaningful learning outcomes
• Facilitate training sessions as needed (in‑person, virtual, or hybrid)

• Serve as a primary administrator and system owner for ACA’s LMS (Cornerstone OnDemand)
• Course and curriculum setup
• User groups and permissions
• Manual assignments and adjustments
• Ensure data integrity, system accuracy, and a positive end‑user experience
• Monitor system health, troubleshoot issues, and partner with IT, HR, and Cornerstone consultants as needed
• Build dashboards and reports to track participation, completion, and learning impact
• Configure the LMS to support online, hybrid, and instructor‑led learning
• Design and maintain custom LMS pages, welcome experiences, and dashboards using basic HTML/CSS

• Analyze LMS data and learning metrics to inform decisions and improvements
• Continuously evaluate and refine learning content
• Stay current on learning technology trends and recommend enhancements that improve scale and effectiveness
• Support audits, compliance reporting, and documentation needs

• Instructional Design & Content Development – Designs effective, engaging learning experiences aligned to business needs
• Learning Technology & Systems Thinking – Confidently administers and optimizes LMS platforms to scale learning
• Facilitation & Communication – Clearly explains concepts, engages learners, and adapts communication for diverse audiences
• Project Management & Prioritization – Manages multiple projects, deadlines, and stakeholders with strong attention to detail
• Collaboration & Partnership – Builds trusted relationships with SMEs, leaders, HR, and IT partners
• Assessment & Evaluation – Uses data and feedback to measure learning effectiveness and drive improvement
• Customer Focus & Problem Solving – Anticipates learner needs and resolves issues with ownership and accountability

• 2+ years of instructional design experience, including the practical application of instructional design theory, authoring eLearning courses, and managing multiple projects, preferably within a business environment.
• 2+ years of experience in developing eLearning modules using tools such as Articulate Storyline or equivalent.
• Bachelor's degree (BA/BS) in Instructional Design, Technical Writing, Multimedia Design, Training, Education, or a related discipline.
• Familiarity with multimedia tools and technologies (e.g., video editing, graphic design).
• Excellent project management skills, including prioritizing tasks and meeting deadlines.
• Proficient user of the following products:
  • Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Outlook)
  • Adobe Premier Pro or Camtasia Studio
  • Adobe Captivate or Articulate Storyline
• Experience supporting and administering Learning Management Systems.
• Experience facilitating training for both hard and soft skills.

• Cornerstone on Demand
• Video…