Learning & Development Specialist

Description

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Help bring learning to life at ACA.

American Credit Acceptance is seeking a Learning & Development Specialist who enjoys creating practical learning resources, facilitating engaging training experiences, and helping associates and leaders grow.

This is a hands-on, highly collaborative onsite role where you will partner with the Learning & Development team, SMEs, leaders, and other stakeholders to design, deliver, coordinate, and improve learning experiences across ACA. You will help make learning clear, useful, and easy to access while supporting programs that strengthen associate performance and development.

• Design and develop learning resources across instructor-led, virtual, blended, and digital formats.
• Create clear, learner-friendly materials such as presentations, job aids, facilitator guides, participant materials, eLearning modules, toolkits, and activities.
• Turn business, compliance, process, or professional skills into practical learning content.
• Apply adult learning, instructional design, and visual design principles to create engaging and useful materials.
• Source or create visuals, graphics, and examples that support the learner experience.
• Maintain and update existing learning materials to ensure they remain accurate, relevant, and easy to use.

• Facilitate training sessions, workshops, onboarding experiences, and skill-building programs.
• Create a welcoming and engaging learning environment for associates at different experience levels.
• Adapt facilitation techniques to meet the needs of the audience and learning objectives.
• Support virtual, classroom, and hybrid delivery as needed.
• Gather participant feedback and use it to improve future learning experiences.

• Support the planning and coordination of learning programs, sessions, communications, materials, and follow-up activities.
• Help manage timelines, rosters, logistics, participant communications, and program details.
• Partner with SMEs, leaders, facilitators, vendors, and L&D team members to support smooth program delivery.
• Prepare learning materials, presentation decks, resources, and participant tools.
• Help ensure learners have a positive experience before, during, and after learning events.

• Build and maintain courses, curricula, assignments, and learning paths in ACA's LMS.
• Support the delivery, tracking, and maintenance of learning programs through learning technology.
• Maintain system accuracy and support a strong learner experience.
• Track learning activity, completion, participation, and feedback.
• Create or support basic dashboards, reports, and summaries to help the team understand learning activity and program effectiveness.

• Partner with L&D team members, SMEs, HR partners, leaders, and stakeholders to understand learning needs and support solutions.
• Ask thoughtful questions to clarify goals, audience needs, timelines, and desired outcomes.
• Communicate clearly about deliverables, timelines, risks, and next steps.
• Use feedback, data, and stakeholder input to improve materials, sessions, and program execution.
• Contribute to team templates, documentation, processes, and best practices.
• Stay current on L&D trends, learning tools, facilitation practices, AI-enabled tools, and regulatory requirements.

• 2+ years of experience in learning and development,…