Customer Service Representative

TC Transcontinental is a North American leader in flexible packaging, Canadian retail marketing services provider, Canada’s largest printer, and the Canadian leader in French-language educational publishing. With approximately 7400 employees, the company values respect, teamwork, performance, and innovation, and is committed to responsible business practices and cultivating a sense of belonging.

The Customer Service Representative (CSR) manages customer accounts at the direction of sales representatives, supply chain leaders, and the Operations Planning Manager. Responsibilities include maintaining inventory, order entry, scheduling shipments, and participating in team activities.

• Supports all activities in developing, implementing, and maintaining quality and food safety management system
• Report any quality and/or food safety problems to personnel of authority to initiate action.
• Maintains effective customer relations through daily cross-functional interaction with customer and Transcontinental Sales and Supply Chain Functions.
• Management of orders from order entry through shipment of finished goods, including but not limited to:
• Accurate and timely order entry in accordance with established accounting requirements.
• Collaborate with planning functions to balance customer and plant needs in prioritizing and expediting orders and managing change orders.
• As needed work with sister plants on scheduling out-source manufacturing requirements.
• Schedule shipments to minimize both customer and Transcontinental freight cost through efficient load building and meet on time and in full order requirements.
• Analyze customer requirements in developing and maintaining customer-specific inventory management programs:
• Develop and maintain customer-specific reports.
• Timely communication to Customer and identified Transcontinental functions of: inventory levels, order status, and any change in production plans.
• Act as needed as plant representative in scheduled status reviews with customer and sales.
• Coordinate new product and copy change process from conception through initial order shipment.
• SOI (Supplier Owned Inventory) management
• Work closely with internal Graphics functions to ensure prioritization and necessary information to meet graphics timelines
• Frequent and timely communication with external customer and Transcontinental sales and operations functions on order fulfillment status and any associated changes.
• Participate with sales, with customer training and orientation, and on customer visits.
• Participate in continuous improvement activities.
• Provide Account Management Services for Broker Accounts.
• Assist corporate credit with accounts receivable issues.

• GED or High School Diploma
• Minimum of 2-5 years of relevant work experience
• Reading, writing, and arithmetic
• Excellent communication skills
• Ability to multi-task
• Proficient in Excel, Word
• Attentiveness
• Time management skills
• Knowledge of the product

• Competitive compensation with performance-based incentives and retirement savings plans with company match
• Customizable group benefits including health, dental, life, disability, and travel insurance
• Paid time off
• Employee perks such as discounts on insurance, wireless plans, travel, and more
• Career development opportunities
• A dynamic, inclusive work environment where your voice matters and your growth is supported

TC Transcontinental is an equal opportunity employer committed to fostering a diverse, inclusive, and accessible workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by applicable laws in the jurisdictions where we operate. We are also committed to providing an inclusive and barrier‑free recruitment and work environment—promoting dignity, independence, integration, and equal opportunity for all, including persons with disabilities.

Accommodations, including alternative formats, will be made available for all parts of the recruitment and selection process. For more information or to request an accommodation please contact talent.

• Entry level

• Full‑time

• Other

• Packaging and Containers Manufacturing

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