Business Analyst – Documentation Recovery

Business Analyst – Documentation Recovery

Location: Spartanburg, SC

Work Arrangement: 100% Onsite

Type: W2 Only

We are seeking an experienced Business Analyst – Documentation Recovery to support a major IT documentation and operational resilience initiative for a public-sector organization.

The Business Analyst will work closely with IT teams, technical subject-matter experts, and leadership to discover undocumented processes, assess existing documentation, identify gaps, and translate institutional knowledge into structured business and technical artifacts
.

This role is ideal for a senior BA with strong experience in IT operations, cybersecurity, ITSM/ITIL, disaster recovery/business continuity, process documentation, and Microsoft Visio
.

• Lead discovery sessions, SME interviews, and workshops with IT teams and stakeholders.
• Inventory and assess existing technical, operational, security, application, infrastructure, and recovery documentation.
• Document current-state processes, workflows, roles, dependencies, handoffs, and pain points.
• Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other BA artifacts using Microsoft Visio and Microsoft 365
  .
• Identify documentation gaps, process risks, knowledge gaps, and opportunities for standardization.
• Gather and organize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation
  .
• Translate SME knowledge into clear and structured documentation for Technical Writers and IT leadership.
• Facilitate review and validation sessions to ensure documentation accurately reflects IT operations.
• Maintain documentation backlogs, priorities, ownership, dependencies, and status tracking.
• Support documentation standards, templates, governance, review cycles, and SharePoint repository organization.

• 10+ years of demonstrated Business Analysis experience in complex IT/technology environments.
• Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
• Advanced experience with Microsoft 365 – Word, Excel, PowerPoint, Teams, and related collaboration tools
  .
• Strong hands-on experience with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
• Experience working with technical SMEs across infrastructure, applications, IT service delivery, cybersecurity, or related IT disciplines
  .
• Experience with documentation recovery, knowledge management, operational maturity, or process-standardization initiatives
  .
• Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes
  .
• Experience with SharePoint-based documentation repositories and governance
  .
• Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks
  .
• Demonstrated ability to analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
• Excellent written, verbal, organizational, and analytical skills.
• Ability to manage multiple work streams, priorities, dependencies, and deliverables with limited supervision.

• Government or highly regulated environment experience.
• CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable certification.
• Bachelor's degree in Information Technology, Information Systems, Business, or related field, or equivalent relevant professional experience.

Candidates should be prepared to provide sanitized examples of previous BA deliverables
, such as:

• Process maps
• Workflow diagrams
• Current-state assessments
• Matrices
• Comparable business-analysis artifacts

Portfolio/work-product quality and the ability to explain how the deliverables were developed will be important selection factors.

Note: This is a 100% onsite position in Spartanburg, SC.