Senior IT Business Analyst – Documentation Recovery
Listed on 2026-10-10
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IT/Tech
IT Business Analyst, Disaster Recovery IT, Business Systems & Technology Analysis, Systems Analyst
Senior IT Business Analyst – Documentation Recovery
Project Identifier
SC
Client
South Carolina
Agency
State of South Carolina
Location
Onsite
Location:
366 N Church Street, Spartanburg, SC, USA, 29303.
Candidate location:
Candidate MUST be a SC residentor willing to commute or relocate to SC prior to starting the role at theirown expense.
Contract Duration
12 Months
Interview Type
Online
The candidate will haveto be on an Innosoft W2.
At least 6 months of valid work authorization
Tentative Start Date
10/26/2026
Deadline
10/12/2026
Project Overview
The Business Analyst will serve as the discovery and analysis lead for the Documentation Recovery initiative. Working across Information Technologies and with key County stakeholders, the BA will inventory and assess existing documentation,interview subject-matter experts, document current-state processes and technology dependencies, identify documentation and process gaps, and organize findings into structured inputs for the Technical Writer and IT leadership. Thework will support cybersecurity, operational continuity, knowledge transfer,disaster recovery, and long-term documentation governance.
Duties/Responsibilities:
- Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
- Inventory existing technical, operational, security, system, application,infrastructure, and recovery documentation.
- Analyze and document current-state business and IT processes, workflows, roles,dependencies, handoffs, and pain points.
- Create process maps, workflow diagrams, data/process flows, inventories,matrices, and other analysis artifacts using Microsoft Visio and Microsoft
365. - Identify documentation gaps, single points of knowledge, process risks,inconsistencies, and opportunities for standardization.
- Gather,organize, validate, and prioritize requirements for SOPs, runbooks,knowledge articles, system documentation, and recovery documentation.
- TranslateSME knowledge into clear, structured source material and collaborate closely with the Technical Writer.
- Facilitate review and validation sessions to ensure documented processes accurately reflect County operations.
- Maintaina documentation backlog, including status tracking, priorities, ownership,and dependencies.
- Support the development of documentation standards,templates, governance, ownership, review cycles, and repository organization
Education and
Certifications:
- Bachelor'sdegree in Information Technology, Information Systems, Business, or arelated field, OR equivalent relevant professional experience.
Demonstrated experience and quality of prior work are more important thana specific certification.
Required Skills:
- 10+years of demonstrated business analysis experience in complex IT or technology environments.
- Strong experience with requirements elicitation, stakeholder interviews,facilitation, and stakeholder management.
- Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams,SharePoint, and related collaboration tools.
- Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
- Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.
Preferred
Skills:
- Experience with documentation recovery, IT operational maturity, knowledge management, and process standardization initiatives.
- Experience documenting cybersecurity, IT infrastructure, disaster recovery, business continuity, and IT service management (ITSM) processes.
- Experience managing SharePoint-based documentation repositories and documentation governance.
- Familiarity with recognized IT and security frameworks, including ITIL, NIST, and CIS.
- Experience working in government or other highly regulated environments.
Additional
Skills:
- Abilityto analyze undocumented or inconsistently documented processes and convert institutional knowledge into clear, structured documentation and artifacts.
- Excellent written, verbal, organizational, and analytical skills.
- Abilityto manage multiple work streams, priorities, dependencies, and deliverables with limited supervision.
50% Health Insurance Paid by Innosoft, Paid Vacation, 401K Match, STD LTD and AD&D paid by Innosoft.
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