Manager, Compliance

The Compliance Manager will be responsible for development, implementation, and continuous enhancement of key aspects of the Compliance Department, as assigned by Compliance leadership. This position will provide strategic leadership in the areas of governance efforts and issue management, collaborate cross-functionally, drive operational excellence and process improvements, and render subject-matter expertise of compliance and operational aspects of ACA policies, procedures, and practices.

• Oversee the scheduling, facilitation, and documentation of various governance bodies in alignment with associated charters and policies.
• Oversee the maintenance of accurate and organized governance records, including meeting minutes, decisions, and supporting documentation.

• Design, implement, and maintain compliance monitoring activities for identified risks and issues.
• Develop and manage a Fair Lending and discrimination complaint review and escalation process.

• Facilitate and oversee Risk Acceptance reviews and approvals for Compliance.
• Oversee the Compliance Event process, ensuring accurate and timely reporting and resolution.
• Manage ACA’s policy and procedure library in accordance with ACA’s Business Change Management Program.
• Manage the Template Document Library and other appropriate compliance infrastructure.
• Provide oversight and leadership in the development of training materials for ACA.
• Develop, revise, and maintain Compliance Department policies and procedures.

• Lead compliance-driven projects and initiatives in collaboration with cross-functional teams.
• Serve as the primary Compliance contact for innovation teams, projects, and efforts.
• Support Compliance oversight of vendors, debt sales, and other third-party relationships or tasks.

• Oversee performance and conduct certain due diligence procedures on Spartan clients and portfolios.
• Produce comprehensive summary documentation for review by the Spartan and Compliance leadership to enable decision-making.

• Identify opportunities to streamline workflows, automate manual processes, and optimize Compliance Department operations.
• Partner with internal stakeholders and technology teams to evaluate and implement tools that expand the team’s capacity and efficiency.
• Monitor and assess the effectiveness of implemented solutions to ensure sustained process improvements.

• Manage regulatory licensing applications and renewals, ensure compliance with surety bond and other licensing requirements, and maintain a comprehensive licensing database.
• Coordinate and oversee compliance examinations conducted by regulatory agencies, including the preparation and timely submission of required reports, documentation, and responses.
• Partner with Legal and other stakeholders to monitor, analyze, and communicate changes to federal and state laws and regulations impacting ACA’s licensing and examination programs.
• Prepare clear and comprehensive reports and presentations on licensing and examination activities, as well as the potential impact of legal or regulatory developments on ACA’s business.
• Coordinate and manage responses to regulatory requests, audits, and inquiries, ensuring accuracy, timeliness, and consistency.
• Maintain thorough records and documentation related to all licensing and examination activities to support audit readiness and regulatory compliance.
• Develop and manage projections for licensing and examination related expenses.

• Serve as a primary Compliance stakeholder for emerging technologies, including AI and automation initiatives, ensuring they align with regulatory expectations and internal policies.
• Oversee the monitoring of AI functions across the organization to identify and mitigate potential compliance risks.
• Stay actively engaged in industry developments and evolving AI regulatory frameworks, providing proactive guidance on best practices and risk management.
• Collaborate with…