Account Manager, Fire Service - Apparel Strategic Business Unit

Account Manager, Fire Service - Apparel Strategic Business Unit

Milliken Floors Europe

Location:

Spartanburg, SC, US, 29303

Date:
Nov 13, 2025

Position Overview:

As an Account Manager – Fire Service, you will be responsible for managing and growing an established direct customer base while also driving new business development within the fire service market. This includes forward‑facing work with fire departments, fire service dealers/distributors, and manufacturing partners. Your primary focus will be to increase sales through fabric adoptions, both within existing accounts and by securing new customers with PPE programs at the fire department level.

You will identify, develop, and close new revenue opportunities, while delivering exceptional service and support to clients and prospects. This role will report to the Sales Director and requires 60% traveling to current and prospective customers as well as industry events.

• Call on potential end‑user fire departments, distributors, and garment manufacturers, introducing Milliken branded fabrics.
• Cultivate and maintain strong relationships with fire departments/safety committees, dealers/distributors, and manufacturing partners.
• Drive sales growth through strategic fabric adoptions and program development.
• Teach and train on the quality and value of specifying our fabric brands.
• Serve as a subject matter expert and effectively communicate all relevant NFPA standards and ASTM test methods relevant to Milliken's fire service product portfolio and the fire service market.
• Coach and teach on sustainability and unique features and benefits in our fabric offering.
• Facilitate train‑the‑trainer presentations on code and standards updates, building the value of a partnership with Milliken and our brands.
• Schedule customer appointments and training sessions.
• Meet required account metrics and sales goals by focusing on the right end users in the buying cycle.
• Document all customer interactions and sales activities in the company’s CRM system.
• Identify and pursue new business opportunities, including annuity‑based programs with end users.
• Collaborate effectively with cross‑functional Milliken teams to drive alignment, share insights, and secure the necessary support for success.
• Navigate technical and complex sales cycles and influence key decision‑makers to specify Milliken fabrics.

• Bachelor's degree.
• 3-5 years of sales experience.
• Results‑oriented, self‑starter, strategic sales leader.
• Demonstrated sales track record of achievement and success in growing market share and acquiring new business through proactive lead generation.
• Strong sales acumen with passion and drive for success.
• Excellent communication and presentation skills.
• Team player who can work with others throughout the organization.
• Organized with an ability to complete tasks on time.
• Salesforce knowledge and computer proficiency as a daily activity.

Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age, physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.

To request a reasonable accommodation to complete a job application, pre‑employment testing, a job interview, or to otherwise participate in the hiring process, please contact T

Seniority level:
Mid‑senior level

Employment type:

Full‑time

Job function:
Sales and Business Development